Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
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We are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.
What you’ll be doing (Roles & Responsibilities)
Receive card boxes from Secure ID
Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).
Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.
After confirmation, package the cards together and prepare them for the delivery partner
Resolving customer complaints, and escalating issues, ensure resolution before closing conversations
Tracking the status of cards delivered, yet to be delivered or in transit
Communicate delivery issues with delivery partners
Requirements
1+ year of relevant experience
Good verbal and written communication skills
Computer literacy
Proficiency in the use of Google sheets or Microsoft excel
Gmail
Yahoomail