Card Officer at Vesti Technologies

Job Summary

• The Card Officer is responsible for managing and overseeing all aspects of card operations within the organization, including the issuance, activation, maintenance, and customer support for debit, credit.
• This role ensures compliance with relevant regulations, manages card-related queries, and collaborates with various departments to ensure a seamless cardholder experience.

Responsibilities

• Manage the end-to-end process of card issuance, including processing applications, verifying customer details, and coordinating with third-party vendors for card production and delivery
• Oversee card activation processes, ensuring that customers can seamlessly activate their cards and access related services.
• Monitor and address any issues related to card usage, such as declined transactions, fraud alerts, or blocked accounts.
• Provide prompt and efficient support to customers regarding card-related inquiries, including transaction disputes, lost or stolen cards, and general account information.
• Continuously review and improve card operations processes to enhance efficiency, reduce costs, and improve customer satisfaction.

Qualifications

• Bachelor's Degree in Finance, Banking, Business Administration, or a related field.
• 2-4 years of experience in card operations, banking services, or a related area, preferably in a financial institution.

Skills:

• Strong understanding of card products, including debit cards.
• Excellent customer service and communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.