Business Systems Associate at Sun King (Formerly Greenlight Planet)

The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on.

What you would be expected to do:

• Provide timely technical support for users and work with them to solve existing problems.
• Work with end-users to look for solutions to issues that may arise using the various tools available.
• Day to day monitoring and maintenance of current systems and solutions.
• Develop and provide training and technical documentation for users from various departments.
• Work with vendors in the process of troubleshooting escalated incidents.

You might be a strong candidate if you:

• Bachelor's Degree in any IT related course
• Basic experience in managing various business system and tools.
• Fluency in French is a must
• Ideal candidates will demonstrate accomplishment through some of the following experiences:
• At least 2 year of ICT experience with a proven track record of maintaining and troubleshooting different systems and tools.
• Strong communication skills and ability to explain complex data flows in a simple manner.
• Proven experience administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
• Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
• A good knosledge of our key sectors of focus.

Desired Characteristics

• Clear and straight to the point communication skills with fluency in both written and spoken English.
• Knowledge of written and spoken French would be an added advantage.
• Strong communication skills.
• Clear thinking/problem-solving ability
• Ability to establish and maintain effective relationships with people from different departments.
• Passion for learning.