Business Systems Associate at Sun King (Formerly Greenlight Planet)

Location: Nigeria (Any existing market in Africa)

Reporting to: Business Systems Administrator

Job Summary

• The Business Systems Associate will aid in developing, testing, documenting and troubleshooting various business systems and tools under Greenlight Planet's Easy Buy Program.
• Other duties may include interacting with vendors, preparation of technical end-user documents and facilitating basic user training on various tools and automation.

Essential Responsibilities

• Provide timely technical support for users and work with them to solve existing problems.
• Work with end-users to look for solutions to issues that may arise using the various tools available.
• Day to day monitoring and maintenance of current systems and solutions.
• Develop and provide training and technical documentation for users from various departments.
• Work with vendors in the process of troubleshooting escalated incidents.

Qualifications / Requirements 

• Bachelor's Degree is required
• Basic experience in managing various business systems and tools.
• Ideal candidates will demonstrate accomplishment through some of the following experiences:
• At least 2 years of ICT experience with a proven track record of maintaining and troubleshooting different systems and tools.
• Strong communication skills and ability to explain complex data flows in a simple manner.
• Proven experience administering the following types of systems: CRM, ERP, Call Center software, Ticketing and Automation software. 
• Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
• A good understanding of our key sectors of focus.

Desired Characteristics:

• Clear and straight to the point communication skills with fluency in both written and spoken English
• Clear thinking/problem-solving ability
• Ability to establish and maintain effective relationships with people from different departments.
• Passion for learning.