Business Support Analyst (Engineering Shop) at Structured Resource Business Limited

Accountabilities (Responsibilities)

• Suggest product enhancements to improve user experience.
• Assist in development of test plans to prove new products or improvements.
• Assist in developing inspection procedures related to manufacturability of products.
• Collaborate with team on marketing strategy for assigned products including literature, advertising, product sales training and support materials.
• Research to gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Participate in market data analysis for the development of sales strategies.
• Contribute to the performance of quality assurance controls on products.
• Conduct research to identify customer needs and market gaps.
• Prioritize the implementation of new features and set specific timelines.
• Liaise with the relevant department to ensure proper advertisement and positioning of new products.
• Monitor and report on users’ reactions after launching.
• Analyse competition.
• Handle aftersales support to clients.
• Work on Request for Quotes and source for best prices.
• Maintain and expand your database of prospects within your assigned territory.
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions.
• Regularly follow up with clients via phone calls and emails on price quotation sent.
• Flexibility to perform different tasks during the day and available to support other team members in daily activities.

Core Working Relationships

• Business Development Manager, Snr. Business Development Executive, Technical, Front-End Developer, Supply Chain Department

Requirements

• B.Sc Degree in Computer Science, Engineering, Business Administration, Marketing, or similar field.
• 1-2 years’ experience in related field.
• Familiarity with market research, consumers’ behavior, and marketing techniques.
• Basic knowledge and experience with web technologies.
• Good communication skills along with the ability to effectively collaborate with cross functional teams.