Business Support / Admin Officer at Resource Intermediaries Limited

Job Purpose

• To provide high-impact administrative and operational support that ensures seamless departmental performance.
• The Business Support & Admin Officer will coordinate process workflows, manage reporting deliverables, track critical portfolios, and drive back-end efficiency to support recoveries, insurance claims, credit bureau reporting, and cheque administration.

Key Responsibilities

• Initiate and follow up on insurance claims by liaising with the Claims and Settlement team.
• Track account pushbacks and update all resolution records promptly.
• Maintain the tracker and shared folder integrity with 100% accuracy.
• Coordinate internal requests, confirmations of indebtedness, and discharge letter issuance.
• Prepare GSI (Global Standing Instruction) triggers and ensure timely fund applications.
• Support loan, lease, and general account reconciliations.
• Manage cheque lodgements and documentation with full traceability and zero error.
• Support conversion and formatting of files (PDF/Excel) for cross-functional use.
• Ensure timely onboarding and access provisioning for new team members.
• Regularly review SOPs and administrative process guides for continuous improvement.

Qualifications

• First Degree in Business, Finance, or related field
• Minimum of 2 years in admin/business support roles within a financial institution
• Interpreting Data: Quickly discerns patterns, anomalies, and implications in administrative data.
• Providing Insights: Uses operational insights to suggest actionable recommendations.
• Generating Ideas: Thinks beyond the box in optimizing backend processes.
• Articulating Information: Clearly communicates updates, issues, and reporting outputs.
• Challenging Ideas: Offers well-reasoned perspectives to improve system effectiveness.