Business Process Strategist at Aquantuo

About the job

• The Business Process Strategist will drive continuous improvement efforts by identifying, implementing, and managing process improvement initiatives that align with the company’s strategic goals within assigned regions. This role requires expertise in process improvement methodologies, strong analytical skills, and the ability to drive change through collaboration.

Key Responsibilities

Process Improvement and Project Management

• Lead the identification and implementation of Kaizen projects aimed at improving operational efficiency.
• Oversee the progress of active process improvement projects, ensuring tasks are on track, deadlines are met, and bottlenecks are addressed.
• Address any issues or challenges arising during the implementation of process improvements or company-wide changes.

Stakeholder Collaboration and Policy Compliance

• Work with management teams to ensure buy-in and the implementation of rolled-out company policies and changes.
• Prepare and distribute regular updates to stakeholders, including reports on project progress, achieved metrics, and any concerns needing escalation.

Process Auditing and Compliance

• Perform periodic process audits to ensure all processes comply with company policies and relevant local regulations.
• Map out current processes to identify areas for improvement.

Data-Driven Analysis and Feedback Collection

• Collect member feedback related to process performance—such as efficiency metrics, error rates, and customer feedback—and use it to drive improvements.
• Establish and sustain a continuous feedback loop where employees can see the impact of their suggestions.

Training and Development

• Organize or lead training sessions for local teams on new processes or tools, providing one-on-one coaching if needed to ensure full team readiness for implementing changes.

Employee Engagement and Recognition

• Engage team members in their workspaces, encouraging them to identify inefficiencies and suggest improvements, for example, through regular Gemba walks.
• Contribute to employee recognition programs that reward innovative ideas and successful process improvements.

Documentation and Reporting

• Ensure all process changes, project plans, and relevant documents are up-to-date, accurately reflecting the current state of operations.