Business Process Improvement & Automation Intern at Credit Direct Limited

We are looking for a motivated and analytical Process Improvement & Automation Intern to support the identification, analysis, and optimization of business processes across the organization. You will work closely with cross-functional teams to identify inefficiencies, design better workflows, and implement automation solutions that drive measurable impact across the business. You won’t just be shadowing; you’ll be hunting for bottlenecks, mapping workflows, and building low-code solutions that save our team real hours. If you have a knack for spotting a redundant task and a burning desire to automate it out of existence, we want to hear from you.

Job Details

• Assist in documenting current (“As-Is”) business processes across departments 
• Support the design of improved (“To-Be”) process flows and workflows 
• Identify inefficiencies, bottlenecks, and opportunities for automation 
• Collaborate with stakeholders to gather requirements and validate process changes 
• Support the implementation of automation solutions.
• Participate in testing of new processes, systems, or enhancements 
• Maintain process documentation, SOPs, change logs, and create training materials for new workflows.
• Track process performance metrics and support reporting. 
• Assist in change management and user adoption activities.
• Develop dashboards and reports to track KPIs and measure the impact of process changes.
• Assist in running pilot tests and gathering feedback before full-scale rollouts.
• Present findings and recommendations to team leads and departments.

Requirements (Must Have)

• Strong analytical and problem-solving skills 
• Good understanding of process mapping (e.g., flowcharts, BPMN) 
• Familiarity with tools such as Excel, Visio, Whimisical, Lucidchart, or similar.  
• Interest in automation tools (e.g., Power Automate, Zapier, UIpath, RPA tools) is an advantage 
• Strong communication and stakeholder engagement skills 
• Detail-oriented with strong organizational abilities 

Added Advantage

• The Mindset: You think in "If/Then" statements. You are naturally curious and aren't afraid to ask, "Why do we do it this way?"
• Technical Familiarity: Basic experience (or a strong desire to learn) low-code/no-code platforms, and project management tools like Jira or Asana.
• Analytical Skills: The ability to take a messy, manual process and break it down into logical, sequential steps.
• Communication: You can clearly communicate technical solutions to non-technical teammates in a way that’s easy to understand and engaging.