Business Process Excellence Partner at Tek Experts

Responsibilities:

• Enables the Process Excellence framework alongside the Process Excellence team and partners
• Drive process optimization and promote commonality in processes and tools
• Creates models and mechanisms that make the delivery and execution of processes smoothly
• Performs regular analysis on process efficiencies and effectiveness in the assigned Book of Business
• Creates insights out from the analysis performed and supports implementation of improvements.
• Drive business impact by combining analysis of end-to-end internal business processes.
• Makes recommendations and builds improvement actions for opportunities identified.
• Collaborates regularly with business/function leaders and even the client (as necessary)
• Closely work with the client stakeholders on process performance insights, changes, improvements
• Works with the internal Process Excellence team for consistency and alignment
• Develops innovative solutions for identified and foreseeable challenges
• Drives and leads change management in partnership with relevant stakeholders
• Communicates updates, progress, issues, risks, and help needed whenever required or necessary
• Checks compliance of established processes and procedures
• Leveraging best practices and driving consistency across teams globally

Requirements:

• Bachelor’s degree or equivalent professional experience with an emphasis on Engineering, Business
• Minimum of 7-10 years of related experience in BPO or Tech Enterprise
• Business Analytics, Operational Excellence, Process Optimization, Quality Experience isa must
• Project/Program Management Experience leading continuous improvement initiatives/projects is nice to have.
• Lean Six Sigma Green Belt/Black Belt certification.
• Business Process Optimization Methodologies (Six Sigma/Lean/ Green/Black Belt Certification), ITIL or related.
• Proficient with various Reporting Solutions (PBI, Excel, etc.) and office productivity applications (Visio, Project, & PowerPoint)