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  • Posted: Jan 28, 2023
    Deadline: Not specified
  • Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
    Read more about this company


    Business Process Excellence Partner


    • Enables the Process Excellence framework alongside the Process Excellence team and partners
    • Drive process optimization and promote commonality in processes and tools
    • Creates models and mechanisms that make the delivery and execution of processes smoothly
    • Performs regular analysis on process efficiencies and effectiveness in the assigned Book of Business
    • Creates insights out from the analysis performed and supports implementation of improvements.
    • Drive business impact by combining analysis of end-to-end internal business processes.
    • Makes recommendations and builds improvement actions for opportunities identified.
    • Collaborates regularly with business/function leaders and even the client (as necessary)
    • Closely work with the client stakeholders on process performance insights, changes, improvements
    • Works with the internal Process Excellence team for consistency and alignment
    • Develops innovative solutions for identified and foreseeable challenges
    • Drives and leads change management in partnership with relevant stakeholders
    • Communicates updates, progress, issues, risks, and help needed whenever required or necessary
    • Checks compliance of established processes and procedures
    • Leveraging best practices and driving consistency across teams globally


    • Bachelor’s degree or equivalent professional experience with an emphasis on Engineering, Business
    • Minimum of 7-10 years of related experience in BPO or Tech Enterprise
    • Business Analytics, Operational Excellence, Process Optimization, Quality Experience isa must
    • Project/Program Management Experience leading continuous improvement initiatives/projects is nice to have.
    • Lean Six Sigma Green Belt/Black Belt certification.
    • Business Process Optimization Methodologies (Six Sigma/Lean/ Green/Black Belt Certification), ITIL or related.
    • Proficient with various Reporting Solutions (PBI, Excel, etc.) and office productivity applications (Visio, Project, & PowerPoint)

    Method of Application

    Interested and qualified? Go to Tek Experts on to apply

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