Business Operations Officer at Lotus Capital Limited

Job Objective:

• The candidate shall be responsible for ensuring seamless back-office operations and  exceptional service delivery to customers

Duties & Responsibilities

• Review account opening documentation to ensure compliance with regulatory requirements
• Ensure operational efficiency and meeting client expectations at all digital touchpoints
• Constant review of customer support channels to ensure exceptional service delivery
• Responsible for efficient transaction processing and payment to clients
• Troubleshoot to resolve client issues relating to support functions
• Provide analytical reports on customer service metrics, client feedback, statistics and transactions
• Perform quality control on transaction processing to ensure compliance with regulations
• Supervise and ensure timely preparation of regulatory and statutory reports
• Supervise reconciliation of direct sales agent accounts and performance metrics
• Manage client database 
• Keep abreast of industry developments and suggest best practices for improvement of service delivery
• Adhere to the industry code of conduct, regulations, and SEC rules

Educational Qualification:

• Minimum of a Bachelor's Degree

Experience:

• A minimum of 4 years post-NYSC experience in financial services operations and back-office activities
• Experience with reviewing customer support channels to ensure operational efficiency

Key Competency Requirement:

• Detail oriented
• Focused on excellent customer service and experience 
• Problem-solving and analytical skills
• Organisational and planning skills
• Strategic thinking and excellent communication skills 
• Knowledge of customer service software, MS Excel, Word, and PowerPoint