Business Operations Manager at Medbury Healthcare Group

Job Summary

• We are seeking a results-driven Business Operations Manager to oversee the operational, financial, and commercial performance of our clinic network across Nigeria. The role focuses on driving revenue growth, improving efficiency, standardizing services, and supporting network expansion.

Key Responsibilities

• Operations: Oversee daily clinic operations, standardize processes, and ensure high-quality patient experience
• Revenue & Growth: Drive revenue targets, execute growth strategies, and support business development efforts
• Financial Management: Manage P&L, optimize costs and pricing, and monitor profitability
• Leadership: Lead clinic and operations teams, drive performance, and support staff development
• Compliance & Quality: Ensure regulatory compliance, audit readiness, and patient safety standards
• Process Improvement: Enhance workflows, implement systems, and drive data-driven decision-making
• Customer Experience: Improve patient satisfaction, retention, and manage escalations
• Expansion: Support new clinic rollouts and identify growth opportunities

Key Performance Indicators (KPIs)

• Revenue growth and profitability
• Operational efficiency and clinic utilization
• Customer satisfaction and retention
• Compliance and quality standards
• Staff productivity and engagement

Requirements

Education:

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field
• MBA, MHA, or MPH is an added advantage

Experience:

• 8–12 years in healthcare operations
• Experience managing multiple healthcare locations in Nigeria
• Proven track record in scaling operations, revenue growth, and team leadership

Skills & Competencies:

• Strong financial and P&L management skills
• Multi-site operations experience
• Data analysis and performance tracking
• Strong leadership, stakeholder management, and commercial mindset

Ideal Candidate

• Experience managing clinic networks, diagnostic centres, or HMOs
• Strong understanding of healthcare delivery and business performance
• Proven ability to drive revenue growth and manage multiple locations