Business Operations Director at Tek Experts

Responsibilities

• Align with Marketing, Sales, Legal and Pricing teams to support lead generation, pipeline management and deal closure to meet forecasted targets
• Strategize with Leadership to identify new markets, industries, offerings and strategic partners across the region
• Liaise with marketing to create case studies/ success stories of the customer project
• Work with legal and finance to optimize client and employee contract terms and pricing to scale the business
• Hold global responsibility for delivering customer projects and driving annual revenue
• Responsible for client onboarding, following a defined onboarding plan and ensuring that all functions have and follow their own onboarding playbook
• Central point of contact for customers to raise concerns, issues, or requirements, providing regular client updates internally and externally while developing references for prospects
• Align product messaging, engaging with top customers and identifying key areas of risk
• Develop relationships and help expand/develop accounts for additional revenue and services supporting sales team
• Work with functional leaders to ensure readiness to deliver the Tech talent offering in line with client requirements and expectations
• Partner with Talent Acquisition teams to ensure we source the right talent and onboard with excellence
• Work with Resource Managers to ensure client and employee expectations are met
• Oversight of hired talent to ensure all needs are met, i.e. payroll, benefits, performance, development, and engagement
• Inspire and enable teams to deliver exceptional service across the LoB team
• Identify any gaps in readiness plans and working with leaders to ensure contingency plans are in place and implemented
• Promote, develop and communicate company culture, values and standards to all employees
• Ensure all billing occurs in a timely and accurate manner
• Accomplish objectives by establishing and managing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections

Qualifications

• Bachelor or Master (preferred) degree in Business, Marketing, Economics, Engineering, or a related relevant discipline
• Management experience in a comparable position, supporting a company/Business Unit/Geography of 500+ employees for a minimum of 5 years
• Experience managing the Talent Lifecycle: Sourcing-Recruitment-Hiring-Onboarding and Performance Management, ideally in a Recruitment, Contingent Workforce Management, Employer of Record, Professional Employer Organization, Outsourcing or Business Process Optimization (BPO) business
• Strong remote leadership experience in an international company with a proven record working with C-Suite, VP, and Director level both internally and externally
• Proven experience and ability to build, develop, and manage strong client relations. Excellent networking and client/stakeholder relationship skills with a strong network and contacts
• Demonstrable operational excellence including strategic planning, budgetary handling, process optimization, and reporting, coordinating efforts across multiple functions
• Experience thriving in a fast-paced, high-growth, and rapidly changing environment. Results-driven, solution-focused, and decision-making from a high-level perspective
• Experience in management of results through others – ability to manage others by setting clear goals and objectives and later measuring performance against these objectives
• Highly motivated, self-starter, and results-oriented. Driven to win deals
• Highest standards of integrity and ethical behavior
• Strong communication and collaboration skills in a cross-functional team environment.
• Professional fluency in English is essential, both written and spoken