People Capacity Management is a human resources and management consulting firm located in Lagos, Nigeria. We provide services, expertise and resources to both the private and public sectors through our deep knowledge of issues specific to industries and sectors.
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Proven Track Record in Luxury Hospitality including high-end hotels, premium flight services, and upscale vacation rentals
Access to a robust, well-established sales network in the luxury hospitality or travel space, capable of opening doors to high-value clients and sales channels that contribute to growth
Successful track record in building and scaling high-performing teams, especially in sales and customer service, to uphold exceptional service standards and operational excellence.
Skilled at creating efficient structures and workflows to support the growth of a large, diverse team, including hiring, training, and performance management.
Experience in facility management, particularly in the upkeep and maintenance of luxury properties, ensuring the highest standards in both appearance and functionality to maintain a premium guest experience
Knowledgeable in the use of hospitality technology, including booking platforms, CRM systems, guest experience software, and analytics tools for operational optimization
Requirements
Minimum of a First Degree
Minimum of 5 years relevant work experience in travel and tour
Knowledge of facility upkeep, management and maintenance of luxury properties
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