Business Manager at Owens and Xley

Overview
Our client is looking for a seasoned Business Manager to manage the overall operations of their fast-growing retail fashion stores. The Business Manager will be accountable for the effective and successful management of the workforce, productivity, sales & marketing, customer experience, quality control, and logistics; initiating and implementing strategies that promote rapid business growth and expansion while co-creating an outstanding employee experience.

Duties and Responsibilities 

Human Resource

• Conduct recruitment, selection, and onboarding for new employees.
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Conduct periodic evaluation of staff performance and recommend training needs where necessary.
• Take leadership responsibility for all operations employees 
• Model leadership by training, motivating, and evaluating the work of heads of departments and encourage them to do the same for their direct reports.

Operations

• Ensure the business always has adequate and suitable resources to run efficiently (e.g. people, material, equipment etc.).
• Develop and manage quality control process for all key aspects of operations.
• Develop, implement, evaluate and enforce standard productivity, quality, and customer-service policies and procedures 
• Analyze and develop processes that encourage a seamless end-to-end customer experience 
• Take responsibility for all facilities management by ensuring premises levels are upheld to standards
• Provide forecast, prepare operations annual budget & schedule expenditures.
• Make recommendations for resource and system requirements with a plan to implement and deliver.
• Drive compliance with all health, safety, and legal requirements across all business channels.

Sales, Customer Experience & Marketing

• Forecast sales and harness team efforts to attain projected income/revenue.
• Set daily, weekly, monthly, quarterly and annual sales targets for the business. 
• Motivate staff to meet and exceed set sales quota.
• Conduct daily, weekly, monthly, quarterly & annual sales analysis to measure profitability.
• Assist sales teams with managing objections and closing deals at the store.
• Provide significant data analytics & analysis of monthly sales to Management.
• Advocate excellent customer experience across all aspects of the business.
• Monitor closely, customer satisfaction coefficients and confirm return customers.
• Provide prompt resolution to complex customer complaints.
• Interface with the public as a brand ambassador during events and conferences
• Ensure product quality levels conform to brand image and audience is well served.
• Provide and update staff with product knowledge, new policies or procedures.

Strategy

• Work closely with Creative Director and Management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate vision and direction for the company and harness team efforts to make it a reality.
• Develop goals and objectives for both short and long-term business growth.
• Design and implement strategies that promote measurable and timely goal execution.
• Research and analyze competition, pricing strategies, and latest market developments.
• Assess overall company performance against objectives to determine progress.
• Provide significant data analytics & analysis of monthly business performance to the Board of Directors.

Requirement

• BSc. in Business Administration, Economics, or a related field.
• MSc in Project Management, Operations Management, or an MBA.
• A relevant certification in Management & Leadership from a recognized institute is an advantage.
• Minimum of 5-7 years experience in a similar role.
• A deep understanding of finance & budgeting.
• Excellent report writing abilities.
• Proven ability to use innovative techniques to solve business problems.
• Great interpersonal skills and a demonstrable ability to inspire the team.
• A clear-cut passion for outstanding customer experience.
• Strong communication and PR skills.
• Good organizational and time management skills.
• Strategic and analytical thinking skills.

Remuneration
N 300,000-400,000