Business Manager (Business & Operations Manager) at Tamak Logistics

Job Description

• The Business Manager will be responsible for overseeing the overall day-to-day operations and business of Tamak Logistics.
• This role requires someone with experienbce in the Logistics sector, particularly in dispatch & last-mile deliveries.
• He/She must be a proactive leader/manager, who can define and execute strategies to increase market share, improve operational efficiency, and foster a culture of continuous improvement within the organization.

Key Responsibilities
Strategic Planning & Quality Control:

• Develop, communicate, and execute the company's business growth strategy, ensuring alignment with overall objectives.
• Identify new market opportunities, partnerships, and potential revenue streams.
• Contribute & ensure that the overall business goals & targets of the firm are met.
• Implement and oversee quality control measures to maintain a high level of service quality.

Operations Management & Resource Optimization:

• Oversee daily logistics and dispatch operations, ensuring seamless end-to-end order processing.
• Manage the full dispatch cycle: client acquisition, order processing, rider assignment, and final delivery.
• Develop and implement strategies to reduce costs and improve service quality.
• Ensure the proper maintenance of company assets, including bikes and vehicles.
• Implement process improvements and initiatives to enhance service quality and customer satisfaction.

Team Leadership:

• Build, lead, and mentor a high-performing operations and growth team.
• Foster a culture of accountability, collaboration, and innovation within the department.
• Ensure that each team member gives their optimal contribution to the growth of the company.

Business Development & Customer Experience Enhancement:

• Identify and cultivate strategic partnerships with other businesses to expand our customer base.
• Negotiate and secure long-term contracts with corporate clients. This will typically have its own quarterly target.
• Steer up internal collaborations between the different units, to improve the overall customer experience.
• Gather customer feedback and implement improvements based on their insights.

Financial Management:

• Develop and manage the budget for the marketing and operations departments.
• Monitor financial performance, identify variances, and implement corrective actions.

Data Analysis:

• Utilize data analytics and market research to make informed decisions and drive growth initiatives.
• Monitor key performance indicators (KPIs) to track progress and make data-driven adjustments.

Qualifications

• A Bsc/Hnd from a reputable Tertiary institution
• Proven experience in Logistics and last-mile deliveries, with a track record of driving growth.
• Strong leadership and team management skills.
• Exceptional strategic thinking and problem-solving abilities.
• Analytical mindset with proficiency in data analysis and interpretation.
• Excellent communication and interpersonal skills.

Benefits

• Salary: N150,000 - N250,000 Monthly.
• Competitive salary with performance-based bonuses.
• Performance based commissions and allowances.
• Opportunities for professional development and growth.