Business Intelligence Officer at Avetium Consult Limited

Key Responsibilities
Performance Monitoring & BI Collaboration:

• Work closely with the Business Intelligence (BI) team to monitor daily, weekly, and monthly product and segment performance.
• Review dashboards, reports, and performance trackers to identify gaps, anomalies, and underperformance.
• Catalogue performance issues and observations in a structured and traceable manner.

Issue Tracking & Follow-through:

• Log issues identified through BI reports, customer feedback, and internal reviews.
• Actively follow up with relevant stakeholders (product, sales, IT, support, finance, etc.) to drive resolution.
• Track issues to closure and provide regular progress updates.

Insights & Analysis:

• Collate insights from customers, account teams, support teams, and internal meetings.
• Translate qualitative feedback and quantitative data into concise insight summaries.
• Support recommendations for product and engagement improvements.

Reporting & Visibility:

• Support preparation of daily, weekly, and monthly performance updates.
• Maintain simple dashboards, trackers, and action logs.
• Highlight risks, trends, and exceptions requiring escalation.

Documentation & Knowledge Management:

• Prepare meeting notes, summaries, and presentations.
• Maintain organised documentation of segment performance and resolutions.
• Support preparation of internal reviews and planning sessions.

General Support:

• Assist with ad-hoc analysis, presentations, and special projects.
• Support planning and preparation for customer engagements.

Required Skills & Competencies

• Undergraduate or recent graduate in Business, Economics, Engineering, Data/Analytics, Marketing, or related discipline
• Exposure to BI tools or reporting is an advantage
• Strong analytical and problem-solving skills
• High attention to detail and follow-through
• Strong organisational and documentation skills
• Good written and verbal communication skills
• Comfortable working with data, reports and presentations
• Proficient in Microsoft Excel, PowerPoint, collaboration tools (e.g. Teams).
• Knowledge of BI dashboards and internal performance trackers.
• Structured mentoring and regular check-ins with the segment team.