Business Intelligence Associate at First Bank

Duties & Responsibilities

• Analyse large and complex datasets relating to operational workflows, branch performance, customer journeys, transaction processes and back-office efficiencies.
• Identify operational trends, bottlenecks and opportunities for automation and process improvement.
• Provide actionable recommendations to improve productivity, reduce costs and enhance customer service.
• Develop and maintain dashboards and reports using business intelligence tools such as Power BI, Tableau or Qlik for real-time monitoring of operational KPIs.
• Create clear and insightful data visualisations for executive and operational stakeholders.
• Continuously improve reporting frameworks in line with evolving business requirements.
• Collaborate with Retail, Commercial, Technology, Operations and Risk teams to understand business requirements and address operational challenges.
• Translate business requirements into analytical solutions that connect data, technology and business strategy.
• Support strategic initiatives aimed at strengthening operational resilience and competitiveness.
• Promote data quality, consistency, security and integrity across operational analytics activities.
• Work with Data Governance, Information Technology and Compliance teams to ensure operational data complies with regulatory and internal standards.
• Support the development and implementation of data governance policies and best practices.
• Lead process improvement initiatives aimed at enhancing efficiency and minimising operational risk.
• Monitor emerging technologies, analytical methodologies and banking industry trends and recommend appropriate tools and approaches.
• Provide guidance and mentorship to junior business intelligence analysts and associates.
• Promote data literacy, analytical thinking and continuous learning across operational teams.

Job Requirements

• Education: Bachelor’s or master’s degree in Business Analytics, Data Science, Computer Science, Statistics, Finance, or a related field.
• Technical Proficiency: Skilled in SQL, Python, R, and BI tools such as Power BI, Tableau, or QlikView.

Experience:

• At least 5 years of relevant experience in business intelligence, analytics, or operational consulting, ideally in banking or financial services.
• Proven record of delivering operational insights and improving processes in large organizations.
• Practical experience with data extraction, modeling, and visualization tools.
• Background working in or with African banking institutions is highly preferred.