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The Head of Business, Agency Banking is responsible for planning, directing wholly or partly the administrative services agency banking business unit. This involves upward communication with senior management and the Executive on the overall strategy of the department. She/He is also responsible for developing and implementing policies and programs within the department that support the organizations overall strategic direction.
Lead the incorporation of regulator and organizational policies and procedures in business unit operations
Monitor and review team’s project activities and ensure that they are brought to completion within scheduled period of time and budget
Provide effective leadership to team’s business activities that have to do with its strategic and financial growth
Create new strategies for marketing and monitoring QC and QA measures
Build effective relationship with the agents and other channel partners so as to maintain good revenue growth for the organization
Perform efficient finance management
Perform review of equipment and system layouts and its validation
Ensure harmonious environment for working
Responsible for training and mentoring agency banking and staff; motivating them all for effective performance for the general growth of the company.
Set up the business unit’s strategies for promotional activities
Analyze and explore market trends; identifying new opportunities in all territories of the country
Coordinate with other teams e.g. BCC, Internal Control, IT, Compliance, Internal Audit, Credit and company operations in order to develop plans for product launch.
Develop and communicate the expectation levels and vision of the company to members of unit. This must feed into the broader corporate vision and goals
Coordinate with other heads of departments, integrating objectives and ideas for organizational growth
Allocate resources to various centers and regions; all aimed at producing results
Develop collaborative working relationships within the company network in pursuit of the business unit’s overall business goals.
Sharing customer feedback and insights to relevant stakeholders
Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded
Provide sales performance and other business intelligence data to support decision making
Maintain effective working relationships with staff, vendors, development partners and other stakeholders for the advancement of business objectives
Develop and implement Agency Banking’s sales strategy across key market segments to ensure that the business unit identifies and optimizes a clear path to aggressive growth.
Participate in recruiting, screening, selection and management of potential agents in the sales and service of offerings at the agent channel
Develop a multi-prong business development and management approach – organic growth, strategic partnerships, outsourcing, etc
A minimum of 5 years working experience in Fintech or Banking
BSc. first degree in a relevant field
Sound knowledge of the Bank’s policies and procedures.
Familiar with current Agency Banking guidelines
Excellent multicultural awareness and management skills,
Good communication and inter personal skills
High degree of team building and supervisory skills
Good relationship management skills
Microsoft Office suite (Word, Excel, PPT etc)
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