Business Development Manager at Westfield Consulting

Location: Ikeja, Lagos
Department: Commercial
Reports To: CCO

Job Purpose

• Developing growth strategies and plans for the business. Managing and retaining relationships with existing clients and Increasing client base.

Key Roles & Responsibilities (Duties)

• Contacting potential customers to establish rapport and arrange business meetings
• Assisting the Chief Commercial Officer to oversee the development of practical commercial strategies Planning and overseeing new marketing initiatives
• Writing business proposals for customers and new business opportunities Researching business opportunities, developing growth strategies and plans
• Working closely with the Project stakeholders to define project deliverables, risks, cost and schedules while identifying and leveraging resources in order to satisfy the business needs.
• Identifying and mapping business strengths and customer needs
• Identifying sales leads and pitching all telecommunications infrastructure services as well as fibre connectivity services to new and existing customers
• Defining and negotiating customers Manage Lease Agreements (MLAs) as well as addendums Evaluating service solutions for their commercial merits and provide appropriate recommendations based on ROI (return on investment) Providing fibre to tower services to new and existing customers Determining the appropriates rates for delivering fibre connectivity to customers
• Contributing to commercial contracts review and ensuring adherence to contractual obligations by all parties involved
• Employing negotiating strategies leveraging industry best practices and competitor intelligence Keeping abreast of new business, commerce and technology trends in the industry.
• Using Microsoft packages to analyse and prepare reports based on comparative performance among several mobile network infrastructure service providers taking key performance indexes into consideration
• Making presentations to customers providing suggestions on the location of new mobile sites and adjustments to maximize or expand the installed capacity to enhance customer experience
• Perform other relevant duties to be assigned from time to time.

Key Performance Indicators - KPI (Performance Measures & Targets)

• Get service orders from customers for the targeted number of sites
• Ensure Integration of Customers on the targeted number of RFI sites
• Implement min 80% of the business development plan
• Customer satisfaction rating of min. 70% from monthly surveys
• Submit fibre to tower and other business development plans by end of November of each Financial year 6. Develop competitive rate cards for fibre to tower services.

Academic Qualifications (Minimum)

• Bachelor’s Degree in Business Administration, marketing or related field.
• Relevant Work Experience: Minimum of 5 years relevant experience in the related field
• Other Qualifications: (Professional exams, member of relevant professional association etc) N/A.

Knowledge:

• Proven working experience as a business development manager, sales executive, or a relevant role
• Experience with design and implementation of business development strategy
• Experience working to and exceeding target
• Experience in providing fibre to tower services.

Required Skills & Competencies (Technical and Soft Skills):

• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• The ability to self-motivate and motivate a team.