Business Development Manager at UPDC Plc

Objectives

• The Business Development Manager is required to direct and oversee the activities of UPDC FM Strategy especially as it relates to profitability.
• Responsible for building new key customer relationships as well as identifying new business opportunities to provide facility management services.
• The BDM will be responsible for arranging client meetings, visiting suppliers & consultants and generally opening the door for the company’s technical teams to develop proposals for work as well as attending industry functions, organizing marketing events.
• Responsible for securing and closing new property and power maintenance contracts.
• Develop new business development, and managing existing accounts, contracts and renewals.

Key Accountabilities:

• The BDM is involved in both strategic planning & day-to-day operations, particularly in relation to buildings and premises. Key areas of responsibility include soft & hard services:
  • Procurement and contract management
  • Maintenance & operation
  • Asset Management
  • Planning and Engineering
  • Contracts Management
  • Policies & procedure
  • Knowledge-based management
  • Client Help Desks
  • Cost & performance Management
  • Building trades and grounds maintenance.
  • Cleaning & security
  • Utilities and communications infrastructure
  • Space management. 
• Responsible for the delivery of personal sales targets through profitable, right client right terms business
• Fostering long term relationships, negotiating client contracts, and increasing new business pipeline
• Providing direction and expertise to the operating area by promoting UPDC FM’s strategies and service offers to prospective clients
• Encouraging innovation to develop and grow the business beyond core activities and secure UPDC FM’s position as a preferred supplier
• Project manage key accounts for organic growth and new business
• Manage pre-qualification processes with the prospective clients by identifying the expectations of the prospects and designing commercial proposals specific to the prospect.
• Participate in the promotion of the image and brand of UPDC FM in all agreed markets in a professional and ethical manner at all times. 
• Demonstrable track record of developing successful sales and business development strategies across a broad portfolio of target client groups 
• Experience in building services and engineering would be advantageous
• Management of the total bid process for new and retained business
• Sound knowledge of the industry/client sectors, including sound knowledge of both private and public sector tendering and commissioning procedures
• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Excellent communication, influencing and facilitation skills. Will be required to communicate with audiences ranging from large groups to individuals, normally in very senior roles, and excellent interpersonal skills are essential.
• High standards of numeracy and written communication, particularly sales/bid copy
• Ability to develop ideas, initiatives and new approaches across all areas including assessment of the mechanics of delivery, financial costs and human and technical resource requirements.
• Externally the person has a key representational role to play on behalf of the Corporate Services segment in UPDC FM and must be able to establish a high degree of credibility with other parties.

Qualification and Experience

• Great Educational Background / B.Sc./ BA / HND in Business Administration or the fields of Computer Science or Engineering or any relevant field. Certification in Sales or Marketing will be an asset
• Applicable experience or successful track record with 5 to 7 years’ experience.
• Proven working experience as a project and facility sector is of advantage
• Solid technical background, with understanding or hands-on experience

Skills and Competencies Applicable:     

• Applying Expertise and Technology
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Creating and Innovating
• Excellent internal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Achieving Personal Work Goals
• Ability to Manage budgets and 3rd Parties

Attitude and Approach:

• Honesty and Integrity
• Customer service excellence to deliver a world class experience for occupants
• Excellent communicator and listener- good verbal and written communication skills
• Willingness to learn new skills
• Self-motivated with a positive “can do” approach to work
• Quite tactful and pleasantly firm
• Persistent and flexible, with an innate ability to overcome obstacles and solve problems