Business Development Manager at RS Hunter Limited

Our Client

Our Client, an indigenous IT firm seeks the services of a   Client Services Manager will be responsible for managing the client life cycle as well as the business sales processes. This position will drive all product and service innovation in order to maintain a competitive advantage and also to meet or exceed sales goals. This role requires business re-engineering skills as well as some understanding of insurance operating systems. 

JOB DESCRIPTION

KEY RESPONSIBILITIES : 

1.   CLIENT ACQUISITION

•  Identify business opportunities from business intelligence and market knowledge 
• Develop sales strategy and set corresponding sales targets 
• Continually educate Origination team in marketing tactics that improve success rate 
• Manage, monitor and evaluate performance of the Origination team 
• Make sure Origination team offers a timely and professional service 
• Keep abreast of activities of key players in the industry and maintain a competitive advantage 
• Maintain relationship with key decision makers within identified institutions  
• Create proposals and make presentations to clients. 
• Set and periodically update business process guide 
• Report on departmental activities to the executive management 

2.   CLIENT SERVICING & RETENTION

• Manage process of developing marketing campaigns to meet client objectives 
• Liaise with Sales Direct and Digital marketing teams to ensure delivery of all service level commitments 
• Prepare report on all campaign activities for internal and external clients 
• Monitor premium collection activities and payment lapse rates 
• Maintain process for after sales policy administration and supervise troubleshooting process 
• Manage and maintain a balance between insurer provisions vis-a-vis client needs 
• Monitor client claims experience; insurer claims management as well as industry fraud experience 
• Carry out periodic customer satisfaction surveys and identify key success areas and shortcomings 
• Develop strategy and incentives to retain clients 
• Actively search for service gaps and proffer solutions 
• Highlight upselling, cross-selling, cycle-based selling opportunities for existing clients 
• Manage, monitor and evaluate performance of Accounts team 

3.   BUSINESS ANALYTICS & PRODUCT INNOVATION

• Analyse and report on data generated from BI software to inform recommendation for new products and services 
• Evaluate organizational costs and suggest ways to improve operational efficiency
• Recommend, implement and monitor performance of business intelligence tools 
• Keep abreast of internal operational changes 
• Keep abreast of new technologies and new operational processes within the industry
• Regularly carry out assessment of internal operational processes, identify problems and proffer solutions  
• Determine how best to use and integrate the latest computer technologies. 
• Facilitate / implement any approved system/ process changes 
• Test and assess effectiveness of system/ process changes 
• Continuously monitor the performance of each campaign and recommend changes as and when needed in order to meet set targets 

EDUCATION / EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in marketing, insurance, management, or related field. 
• 5 or more years relevant experience in a marketing and distribution role 
• Experience working in insurance sector is preferred. 
• Experience implementing digital marketing strategies in B2B and B2C sales environment  

CERTIFICATIONS / LICENSURE REQUIREMENTS: 

• Office suite software (including Microsoft Word, Excel, PowerPoint, and Outlook) 
• Customer relationship management software 

OTHER SKILLS: 

• Possess strong insurance sales acumen 
• Ability to secure clear direction and buy-in from business leadership and then maintain visibility as strategy is executed 
• Ability to take high-level vision and translate down to executable actions 
• Ability to foster strong professional relationships and manage expectations with customers, distributors, department leaders, and fellow employees 
• Ability to multi-task and thrive in an environment with shifting priorities and time-sensitive deadlines 
• Strong sense of organisation and attention to detail are required 
• Strong verbal and written skills are required 
• Strong ability to priorities and balance competing requests for support 
• Ability to work independently once strategy and direction is identified, while maintaining strong visibility for the organisation 
• Strong analytical and logical skills