Business Continuity Management Coordinator at CITIBANK

Job ID: 20230417

Job Purpose

• The primary objective of this role is to lead and support Citi’s Citi Business Continuity Management (CBCM) program across all business lines and functions within the country and ensure invocation readiness.
• Internal customer facing role responsible for interacting with Citi’s internal stakeholders to ensure that our Continuity of Business program is delivered to support their needs, as well as communicating key changes and strategy implementation.
• The role reports to the MEA CBCM Cluster Head and will work closely with Regional and Global CBCM teams and with the local Country Management.

Responsibilities

• Manages implementation of the CoB Policy and Standards requirements and other CoB Program elements, including documentation of BIAs, BRPs, and CMPs, testing of BRPs and CMPs, management reporting, training and awareness for all business units in the Country
• Oversees business unit compliance with local and regional Business Continuity-related regulations in conjunction with the local compliance officer and the regional Business Continuity Management Team(s)
• Provides direction and support to all BRCs within the supported Countries
• Monitor country related KPIs and risk and ensure relevant risk highlighted locally and regionally,  corrective action plans are closed within required timeframes
• Oversight of CoB training and business-level awareness programs
• Use CoB and business knowledge to advise the business on how to enhance recovery strategies, capabilities, and their CoB plans to mitigate business interruption risk/impact more efficiently and effectively
• Coordinate Denial of Service, Denial of Access and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set, including management of  M&R (Management and Reporting ) programme
• Support and implement Regional or Global Continuity of Business Initiatives at a country level
• Participates and communicates with professional external parties as needed
• As Lead BRC  supports a Product(s) via CoB Entity in the implementation and execution of the CoB Policy and Standards with maintaining BIA and BRP,  Coordinates and documents all exercising and testing activities for CoB entity
• Country Implementation of Crisis Management Standards. Responsible for ensuring the ECCMP ( Country Level Crisis Management Plan) , IDOP (Infection Disease Playbook) and Cyber Recovery Playbook are complete, compliant, and maintained according to CoB/CSIS Crisis Management Standards.
• Ensure all  country employee Contact information is accurate  for Crisis Communication purposes (eg MIR3)
• Proactively respond to and coordinate crisis events impacting the Country, invoke the Crisis Management team as needed
• Provides status updates to the Regional Crisis and CBCM team in the event of an incident / crisis management / CoB invocation within the Country
• Manage Crisis Management tabletop exercises
• As a Pandemic Coordinator responsible for delivering all requirements as outlined in the Infection Disease Operation Plan (organizing meetings, track actions, report country MIS, Coordinate Return Back to Office etc)
• Support the Regional Team with any other coordination and project related activities

Qualifications

• Minimum of 1st Degree or equivalent in any discipline plus a relevanthigher degree or professional  qualification
• Minimum of 15 Years post-graduation experience;
• Minimum of 10 Years of banking experience;
• Minimum of 3yrs. as Manger / Senior Manager with experience in at least 3 three (3) major areas of banking operations

Knowledge/ Experience, Skills & Competencies:

• Business Continuity and audit / compliance / controls experience is desirable
• Good level of understanding of the core BCM disciplines, BCI or other BCM certification is a plus
• Must be able to interface and coordinate work efficiently and effectively with business partners at all levels of the organization
• Experience with interpretation and application of policies and standards
• Demonstrable experience of building and sustaining productive business focused relationships
• Excellent follow-up skills with attention to detail and ability to multi-task
• Individual contributor with the ability to work effectively in a team of diverse skill sets and cultures in a large, global corporate environment
• Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions. Strong analytical skills
• Strong written and verbal communication skills (English)
• Excellent communication and presentation skills to all levels
• Ability to build and maintain strong relationships at all levels
• Strong organizational skills to manage multiple competing priorities
• Strong influencing, facilitation, leadership, relationship management, project management skills
• Technical proficiencies in MS Office Suite