Business Analyst at Zoho MEA

Job Responsibilities:

• Provide advisory on how requirements can be implemented from a functional standpoint and stimulate process changes if efficiencies can be gained.
• Design and Develop highly scalable Zoho Implementations with necessary API integrations, HTML, CSS, Deluge
• Deep understanding of various API frameworks, micro-services and SDKs.
• Experience in development and design in an Agile and DevOps environment, including change and release management.
• Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements.
• An excellent overview of web technologies and popular open source solutions.
• Support Project Manager/ Delivery Team in delivering the solution to the customer.
• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans
• Ensure Customer Satisfaction through quality deliverable on time
• Contribution and coordination of project level analysis – producing required project analysis documentation (business and system requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
• Working experience in any one of the following domain like Automobiles, Telecom, Retail, BFSI, Aviation, Health Care and Pharma or Manufacturing is a plus.
• Process Management and Improvement - Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Project Management in an Agile Technology Delivery context.