Business Analyst, Transformation & Change Management at Standard Chartered Bank

Job Summary

• Working with Programme and Portfolio Leads, COOs, CIOs and Business and Functional stakeholders it will be important that the chosen candidate has credible experience with a Project and Programme management background but also comes with the right behaviours to drive new ways of working within the space.  As an individual, it will be important to have excellent interpersonal skills.
• Primarily, play a lead role in driving and implementing country and Cluster projects with the responsibility for defining and documenting the project scope, accessing impact analysis for a requirement or group of requirements and ensure the best possible solution that meets the requirement is deployed.

Key Responsibilities

Strategy

• Lead the planning, execution, and delivery of country and cluster projects.
• Define and document project scopes, objectives, and deliverables.
• Identify and implement the best possible solutions that meet project requirements.
• Evaluating potential solutions to determine the best fit for the business needs.
• Drive new ways of working within the project and programme management space.
• Look for opportunities to drive continuous improvement, including the implementation of improved ways of working, digitization, automation, and simplification across the scope of project and program management execution and reporting.

Business

• Collaborate with key stakeholders to understand their needs and objectives.
• Conduct impact analysis for individual or groups of requirements.
• Ensure that requirements are accurately captured and documented.
• Oversee the deployment process to ensure successful implementation.
• Ensuring that the implemented solution meets the defined requirements and delivers the expected benefits.

Processes

• Maintain comprehensive project documentation.
• Provide regular updates and reports to stakeholders and senior management.
• Managing the transition from the current state to the desired future state of systems and processes.
• Ensuring that changes are implemented smoothly and effectively.
• Adhere to best practices in project and programme management.

People & Talent

• Facilitate effective communication between stakeholders and project teams.
• Utilize excellent interpersonal skills to foster a collaborative and productive work environment.
• Resolve conflicts and negotiate solutions effectively.
• Provide training and support to team members and stakeholders as needed.
• Ensure that all project participants are aligned and informed.

Risk Management

• Act as an escalation point whenever a risk to meeting regulatory & non-regulatory timeline is raised and provide support for risk/issue resolution.
• Identify potential risks and develop mitigation strategies.
• Monitor and manage project risks throughout the project lifecycle.

Governance

• Ensure that all projects comply with organizational standards and regulatory requirements.
• Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• AME Transformation Team
• Business Heads
• Function Heads
• Group Process owners
• Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA
• Project Managers
• Tech and Operations Management 
• COOs, Nigeria 
• Head, Country Technology Management
• Heads, Managers and peers in Technology and Operations.
• Other Responsibilities
• Embed Here for good and Group’s brand and values in Nigeria; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Experience in technology project management and testing coordination.
• Functional Specification and Documentation Skills
• Knowledge in Quality and Process Improvement
• Excellent verbal and written communication skills required,
• Understanding of Standard Process Compliance 
• Ability to create effective work relationships across business & borders. 
• Focused, organized, and results oriented.
• Good presentation skills and strong Excel skills 
• Proactive and positive with the ability to make good/sound decisions and use independent judgment.
• Strong analytical and problem-solving skills.
• Excellent stakeholder Management Skills
• Excellent skill in requirement gathering.
• Knowledge in SCB Business & Products
• Ability to Negotiate and Influence project members or customers.
• Able to take ownership of issues/tasks and apply Project Management best practices.

Qualifications

• Education         Degree qualified, ideally in a Business and Technology discipline
• Certifications    Six Sigma / Lean / Agile (Scrum)/ Project Management 
• Languages       English

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Gives Clarity & Guidance
• Manages Ambiguity
• Develops Talent
• Drives Vision & Purpose
• Nimble Learning
• Decision Quality
• Courage
• Instills Trust
• Strategic Mindset

Technical Competencies:

• This is a generic competency to evaluate candidate on role-specific technical skills and requirements