Business Analyst - SAP Customer Service at Cummins Inc.

In this role, you will make an impact in the following ways:

• Partners with business functions to define, discover, study, document and communicate the goals, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.
• Heads the effort, working with the business, to define and document what constitutes business success for medium to large size initiatives within a single organization.
• Elicits, studies, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the large initiative. May either guide or work as part of a team to gather requirements.
• Guides or conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization.
• Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization.
• Conducts problem investigation as needed. Escalates complex issues for additional investigation and resolution as appropriate.

To be successful in this role you will need the following:

• Strong SAP technical, Configuration, and business area knowledge in CS module and experience in SAP Customer Service, Material Management and FICO modules.
• Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer.
• Hands on experience SAP SD/CS/Warranty module including Customer service master data - Equipment master, warranty master, functional location, counters etc.
• Participate in CS and Warranty implementations and continuous improvement initiatives, including design, configuration, testing and implementation.