BSS Assurance Manager at Airtel

Job Purpose

• Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heartbeat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).
• The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Responsibilities

• NOC Alarm handling for active elements and monitoring partner.
• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix.
• Assurance of parameter data/change requests for active.
• Track and record service assurance impacting outages.
• Trigger Service Assurance sign-off.
• Follow through to ensure completion of Service Assurance sign-off.
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages.
• Ensure timely reporting from partner NOC as per contractual and agreed timeline.
• Follow through for on-demand assurance report.
• Effective management of change requests for BSS active elements by monitoring and ensuring closure of approved change requests as planned.
• Coordinate incidents requiring alignment between Towerco and manage service partner NOC.
• Drive daily outage sign-off between active and passive partners.
• Partner NOC KPI monitoring and sign-off.
• Develop updated Quality Assurance methodologies using in-house or external resources.
• Work with Network Performance Analysis team to help validates the effect of the change Request by comparing before and after CR implementation.
• Audits all network elements (NEs) current DBs (i.e BSS/BTS/Cells/ RNC/Node B’s, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively.
• Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services.

Educational Qualification, Experience & Competencies

Education and Certification:

Must Have:

• Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields).
• Specialist in BSS Operations (Fault and Configuration Management)
• Vendor management.
• Project management.
• Network Audit and functionality testing.
• Business analysis.
• Analytical, Statistical and Presentation skills.
• Sound MS Excel skill.
• Knowledge of BSS and Quality Assurance managements of systems/tools/support systems.

Work Experience

Must have:

• Minimum 7 years’ experience in a GSM/Mobile company.
• Minimum 4 years hands-on BSS Operations & Maintenance experience in Telecom.
• Minimum 2 Vendor Management experience.

Skills and Competencies

• Attention to details.
• Good negotiator.
• Integrity.
• Innovative Analytic.
• Multi-tasking.
• Professionalism.