Bridal Experience Advisor at Owens and Xley

Job Summary

In this role, you are responsible for providing outstanding client service to our clients. You will serve as the first point of contact to our clients, respond to, and provide relevant information about our services, and ensure a friendly and pleasant experience.

Duties and Responsibilities

• Respond to inquiries across all communication channels. 
• Schedule consultations with clients via preferred communication channels, or in-store.
• Confirm payments with the Finance Officer, and send consultation summary (sketches, digital illustrations, fabric samples, measurement details, etc) to clients for review and approval.
• Follow up with clients and ensure design specifications and production requirements are approved.
• Send invoices to clients once designs have been acknowledged and approved.
• Provide regular feedback to clients on the status of their outfits.
• Liaise with clients and schedule fittings.
• Liaise with the production supervisor on alteration needs and follow up till alterations are made.
• Manage clients’ feedback and complaints
• Maintain a sound knowledge of service offerings and ensure accuracy in information provided.
• Adopt proactive and intuitive techniques to increase client experience by providing suggestions for services that match our clients’ interests.
• Send out congratulatory and appreciation emails to clients after their event.
• Perform other tasks as assigned

Competency and Skill Requirements

• Excellent written and verbal communication skills
• Demonstrated ability to turn consumer insights into brand actions
• Must exhibit an entrepreneurial and creative approach in developing new and innovative ideas
• Knowledge of online customer relationship management platforms and channels.
• Proficiency in MS Office package.