Branch Operations Officer (Abuja, Kogi & Nasarawa) at First Bank

Job Description
Financial Transaction Officer:

• Greets all customers promptly and shows a genuine interest in meeting their needs
• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
• Maintains a strong working knowledge of the Bank’s services
• Examines money to detect and remove counterfeit
• Ensuring all operating and security and safe working procedures are always followed
• Ensure all necessary postings and paperwork are completed accurately to provide audit trails
• Bundles, wraps and seals counted money. Separates mutilated and worn bills.
• Use various cash management systems to ensure accurate counting
• Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
• Ensure prompt handling of customers’ enquiries and complaints
• Ensure timely rendering of reports
• Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.

Non-Financial Transaction Officer:

• Greets all customers promptly and shows a genuine interest in meeting their needs
• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
• Maintains a strong working knowledge of the Bank’s services
• Educate and migrate customers to Alternative Channels
• Proactively receives and responds to customers’ inquiries within their scope of authority
• Ensures effective queue management
• Effectively cross sells the Bank’s products and services
• Maintain a customer friendly and organized banking hall
• Ensure prompt handling of customers’ enquiries and complaints
• Ensure timely rendering of reports
• Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook.

Requirements
Education:

• Minimum of HND (upper class)
• Minimum of Bachelor’s Degree, with a minimum grade of 2.2.

Experience:

• Minimum of one-year relevant working experience in financial institution, covering a range of functional areas.