Branch Operations Manager / Strategy Support Executive at AIICO Insurance

Job Summary

• The Branch Operations Manager/Strategy Support Executive is responsible for overseeing and optimizing the daily operations of AIICO Insurance branches, ensuring efficiency, compliance, and high-quality service delivery.
• This role involves managing staff, optimizing operational processes, and implementing strategic initiatives to drive branch performance and support overall company goals.
• The manager will also be responsible for management information system development, analyzing branch performance metrics, financial targets, identifying areas for improvement, and ensuring alignment with corporate policies and objectives.
• The role also involves contributing to the development, execution, and monitoring of corporate strategies, assisting in market research, data analysis, and cross-functional coordination to ensure strategic alignment with business objectives.

Roles and Responsibilities

• Branch Operations Management
  • Serve as the Chief Liaison Officer and Coordinator for operational effectiveness and efficiency in branches with the centralized functions and Strategic Business Units (SBUs).
  • Develop and implement operational policies, processes, and procedures to enhance productivity, quality, and customer satisfaction in branches.
  • Monitor branch-level costs, and budgets, and take corrective actions as needed.
  • Analyze branch data and key performance indicators (KPIs) to identify areas for improvement and implement solutions.
  • Coordinate with the SBUs, Branch Managers and Corporate Office on strategic planning, branding, and branch office workspace planning, standardization and management.
  • Serve as the primary point of contact for branch-level administrative services and other external stakeholders.
  • Ensure compliance with all relevant regulations (e.g., business tax, development fees, etc.) that would impact on branch operations.
  • Collaborate with branch managers and corporate leadership to share best practices and drive continuous improvement in branches.
  • Collaborate with the Information Technology function to ensure smooth operational activities in branches.
  • Collaborate with Estate and Facility Management to manage the process of siting branch’s, opening branches and ensuring appropriate approval is obtained before opening of branches.
  • Manage the process of closing of branches and coordinating with the Estate and Facility Management to ensure company’s assets are transfer to the designated branches or locations.
• Strategic Planning And Implementation
  • Collaborate with Strategy function and Strategy Business Units (SBUs) to develop and execute branch-specific strategies in alignment with overall company goals and objectives.
  • Collaborate with Digital Marketing and Communication function to ensure workspace standardization is maintained in all business locations.
  • Collaborate with Assurance functions (i.e., Enterprise Risk Management, Internal Audit, Internal Control, Compliance function and Financial Control) to identify opportunities for growth and improvement within the branch operations.
  • Collaborate with Information Technology function to identify, implement new technologies and processes to enhance operational efficiency and customer service.
• Performance Analysis And Reporting
  • Analyze branch performance metrics and prepare regular reports for senior management.
  • Report on a periodical basis the operational activities and challenges to the Executive Management through the Directorate the function will be established.
  • Identify trends, risks, and opportunities, and develop action plans to address them.
  • Monitor key performance indicators (KPIs) and adjust strategies as needed to achieve targets.
• Staff Management And Development
  • Collaborate with Human Capital and SBUs to speed the recruitment process for vacant positions in branches, train, fostering a positive and productive work environment.
  • Collaborate with Human Capital to conduct regular performance evaluations, provide feedback, and implement training programs to enhance branch staff skills.
  • Promote a culture of continuous improvement and professional development.
• Risk Management
  • Identify and mitigate operational risks within the branch.
  • Ensure all branch activities comply with company policies, legal requirements, and industry regulations.
  • Develop and implement risk management strategies to protect the company’s interests.
• Coordination And Collaboration
  • Work closely with other branches and departments to ensure consistency and alignment of operations.
  • Participate in regional and corporate meetings to share insights and best practices.
  • Support cross-functional initiatives and projects as needed.

Strategy Support

• Strategy Development & Execution Support
  • Collaborate with senior management and business units to assist in formulating short- and long-term corporate strategies.
  • Provide support in the development of business models and strategic initiatives that drive organizational growth and competitive advantage.
  • Coordinate the execution of strategic plans, ensuring cross-functional alignment and timely delivery of objectives.
• Market Research & Competitive Analysis
  • Conduct in-depth market research to identify trends, opportunities, risks, and competitive dynamics.
  • Analyze industry data and competitor performance to provide actionable insights that support decision-making.
  • Develop comprehensive reports and presentations for senior leadership, translating research findings into strategic recommendations.
• Financial Modelling & Business Analysis
  • Perform financial analysis, cost-benefit assessments, and ROI calculations for strategic initiatives, mergers, acquisitions, and investments.
  • Assist in building financial models to support strategic planning, forecasting, and resource allocation.
  • Track key performance indicators (KPIs) and provide detailed reports to measure the success of strategic initiatives.
• Stakeholder Collaboration & Communication
  • Work closely with cross-functional teams to ensure smooth implementation of strategies across the organization.
  • Facilitate meetings, workshops, and strategic discussions, ensuring clarity in objectives and actionable outcomes.
  • Communicate effectively with internal and external stakeholders to gather feedback and align expectations with strategic goals.
• Optimization
  • Manage and maintain internal systems to track progress to annual organizational and strategic goals.
  • Support and triage cross functional workflows to help ensure clear priorities, ownership, stakeholder engagement, and agile decision making.
  • In the event of capacity gaps, provide support to meet critical needs, smooth transitions, and keep our organization and goals on track.
  • Support the creation and implementation of systems and processes to strengthen organizational leadership and cross functional collaboration.

Requirements

• Education
  • Bachelor’s Degree in Insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus.
  • Professional certification is mandatory
• Experience
  • Minimum of 5 - 7 years of experience in branch operations management, preferably in the insurance industry.
  • Proven track record of successfully managing branch operations and achieving performance targets.
  • Strong knowledge of insurance products, services, and industry regulations.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work independently and make strategic decisions.
  • Strong customer service orientation and problem-solving skills.