Branch Manager at Proforce Limited

Job Summary

• The Branch Manager will oversee the daily operations of the branch, ensuring the highest level of service delivery, client satisfaction, and team performance.
• This leadership role requires a proactive individual with strong management skills, excellent customer service capabilities, and experience in the cleaning or facility maintenance industry.
• The Branch Manager will be responsible for budgeting, staff management, quality assurance, and strategic planning to drive growth and efficiency.

Key Responsibilities
Operational Management:

• Oversee daily branch operations, ensuring compliance with company policies and standards.
• Implement and maintain effective processes for service delivery, quality control, and safety standards.
• Manage inventory and procurement of cleaning supplies and equipment.

Staff Management:

• Recruit, train, and supervise cleaning staff and support personnel, fostering a positive and productive workplace culture.
• Conduct performance evaluations, provide feedback, and implement staff development programs.
• Schedule employee assignments, ensuring optimal staffing levels to meet client needs.

Financial Management:

• Develop and manage the branch budget, forecasting revenue and controlling costs to achieve profitability.
• Monitor financial performance metrics, including revenue growth, expense management, and profit margins.
• Prepare and present financial reports to upper management regularly.

Client Relations:

• Build and maintain strong relationships with clients, addressing their concerns and ensuring satisfaction.
• Conduct regular follow-ups and site visits to assess service quality and establish rapport.
• Solicit client feedback and implement improvements based on their suggestions.

Marketing and Business Development:

• Identify opportunities for business growth and develop strategies to acquire new clients and retain existing ones.
• Collaborate with the marketing team to promote services and enhance local visibility.
• Attend networking events, trade shows, and community functions to represent the company and generate leads.

Compliance and Safety:

• Ensure compliance with all relevant health and safety regulations and company policies.
• Conduct regular audits of cleaning processes and safety procedures.
• Train staff on safety protocols and emergency procedures, fostering a culture of safety within the team.

Reporting and Analysis:

• Maintain accurate records of branch operations, performance metrics, and client interactions using management software.
• Analyze operational data to identify trends, challenges, and opportunities for improvement.
• Prepare detailed reports and presentations for upper management regarding branch performance and strategic initiatives.

Qualifications
Education:

• BSc, HND or it’s equivalent in Business Administration, Facilities Management, or a related field (preferred).

Experience:

• Proven experience as a branch manager or similar leadership role, preferably in the cleaning or facilities management industry.
• Strong understanding of cleaning products, equipment, and best practices.

Skills:

• Excellent leadership and team management skills.
• Strong customer service orientation with the ability to resolve conflicts effectively.
• Solid financial acumen with experience in budgeting and financial reporting.
• Exceptional communication and interpersonal skills.
• Proficient in Microsoft Office Suite and familiarity with cleaning management software.

Working Conditions:

• This position may require flexibility in hours, including availability on weekends or evenings as needed.
• The role may involve physical activities such as lifting equipment or walking through job sites.

Compensation

• Competitive salary based on experience (N400,000 - N500,000 / month). 
• Performance-based bonuses.
• Health, dental, and retirement benefits.
• Opportunities for professional development and career advancement.