Branch Manager at NEAT Microcredit

Role Description
This is a full-time, on-site role with responsibilities centered around:

• Coordinating and managing the activities of Relationship Officers.
• Driving overall branch performance, including loan disbursement, collection rates, and default management.
• Building and maintaining strong customer relationships to ensure retention and renewals.
• Overseeing loan disbursement and ensuring repayment targets are met.
• Verifying customer businesses and assessing loan eligibility based on business inventories.
• Providing exceptional customer service while meeting or exceeding branch performance targets.

Key Responsibilities

• Acquire new customers for loan disbursement.
• Verify customers’ businesses and determine appropriate loan amounts.
• Manage and monitor loan repayment collections.
• Lead sales activities to achieve and surpass assigned targets.
• Deliver exceptional service that aligns with NEAT Microcredit's standards.
• Analyze branch performance metrics to identify areas for improvement.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 3 - 5 years work experience.