Branch Manager at Kendake Honey

Responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader, a confident decision-maker, helping our business develop and our people be productive.

RESPONSIBILITIES

• Oversee, evaluate, improve and ensure efficient business operation of processing, packaging (Processing Unit) and export/ local delivery (Logistics unit) on a day-to-day basis.
• Increase brand awareness for the company within Lagos FMCG & Hospitality Sector, assessing market conditions and identifying business opportunities.
• Design market strategy and set goals for business growth in Lagos.
• Control and manage budgets, optimise expenses and enhance financial performance.
• Set policies and processes to ensure adherence to high ethical and professional standards.
• Developing and implementing sales plans, conducting regular sales and operations meetings.
• Oversee recruitment and training of branch personnel.
• Ensure employee’s work productively and streamline branch activities to maximise results and achieve peak performance levels by collecting end of day reports from staff.
• Evaluate employee performance, providing feedback and encouraging excellence in the work environment.
• Prepare regular reports for senior management.
• Provide solutions to issues (e.g profit decline, employee conflicts, loss of business to competitors)
• Interacting with our customers on a regular basis to ensure top-class satisfaction, resolve customer issues as needed and gain useful feedback for the business.

REQUIREMENTS AND SKILLS

• Proven management experience as a Branch Manager or similar executive role (preferably in Lagos)
• Knowledge of FMCG, Retail & Hospitality Industry
• Proven record of achieving revenue targets, growing branch revenues
• Experience in planning and budgeting
• Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
• High attention to detail and strong analytical ability
• Excellent written and oral communication skills
• Outstanding organisational and leadership skills
• Strong Customer Service Skills
• Problem-solving aptitude, results- driven attitude and a strong ability to meet set goals
• Basic Computer skills, Advanced skills with Microsoft Office
• BSC/BA in Business or relevant field; MSc/MA is a plus OR the equivalent work experience