Branch Manager at Human Capital Management

Scope of the Role

The Branch Manager shall be responsible for the development, coordination, supervision and implementation of operational and business activities in the branch, as well as implements strategic plans and drives sales target and revenue in line with budgetary projections.

Specific Responsibilities

• Ensure high-quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes)
• To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
• Proactively identify and assess the risks faced by the branch and reduce the overall exposure by maintaining an effective system of controls.
• Ensure the effective rollout of management initiatives to the branch
• Maintains a high level of integrity and ethical standards
• Manage assets, e.g. cash and cost accountabilities, with emphasis on the containment of controllable costs
• Manage and ensure overall operational readiness/efficiency of branch infrastructure (including, premises, assets, physical security, opening/closing procedures and operational issues such as fraud, losses and differences
• Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated and recommend revision of internal controls where appropriate, to address new or previously uncontrolled risks
• Ensure that dual controls and levels of authority and limits of access to information/systems are adhered to
• Develop marketing and relationship management plans to achieve responsive sales targets for the centers
• Coach the responsive relationship management team on product knowledge,
• Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff
• Prepare a staffing plan to meet service demands in the branches
• Prepare periodic reports including daily, weekly, monthly, quarterly and annual reports
• Achieve volume and revenue target
• Flexibility to carry out any other task as requested by Management.

Technical Knowledge / Minimum Requirements

• Professionalism, integrity and commitment to social mission of Microfinance banking.
• Minimum of 6 years banking experience with at least 3 years in a senior management role in a Microfinance Bank.
• Strong general management and people skills.
• Strong oral and written communication skills
• Knowledge of micro, small and medium enterprise market.
• Strong analytical skills
• Sound knowledge of Micro-finance services, procedure, laws and regulations
• Comprehensive knowledge of Microfinance banking products, marketing and business development
• Strong business acumen and Knowledge of low-income market.