Branch Incharge Officer at Ascentech Services Limited

Responsibilities

• Oversee daily branch operations, SOP adherence, and discipline.
• Supervise Front Office (billing, invoicing, sales, reception) and Technical Teams (wheel alignment, tyre fitting/repair).
• Drive sales of tyres, lubricants, batteries, and accessories to meet targets.
• Handle customer complaints, escalations, and service improvements.
• Manage stock replenishment, records, and inventory control.
• Oversee branch administration, petty cash, reporting, and compliance.
• Ensure all transactions are captured in ERP/CRM systems.
• Lead, train, and develop branch staff; conduct performance reviews.
• Monitor cashflow, control expenses, and ensure budget adherence.
• Liaise with local authorities, vendors, banks, and service providers.
• Ensure facility, equipment, and asset maintenance.

Qualifications

• HND / Bachelor's Degree in Business Administration, Operations, or related field.
• Minimum 5 years in supervisory/branch roles within automobile/tyre/lubricant industry.

Key Skills:

• Strong people management and decision-making skills.
• Excellent communication skills.
• Proficiency in MS Office, ERP/CRM, and inventory tools.
• Strong analytical, problem-solving, and planning abilities.
• Ability to manage multiple priorities under pressure.