Billing Support Engineer at VDT Communications Ltd

Description

• We are looking to hire a Billing Support Engineer to support the management, optimization, and integrity of our billing systems and platforms.
• This role is ideal for a technically strong professional with experience in telecom/ISP billing systems, BSS environments, and service provisioning workflows.

Role Responsibilities

• Support day-to-day operations of VDT’s Billing/BSS platforms and related infrastructure.
• Monitor, analyze, and troubleshoot billing logs, transaction records, and system events.
• Investigate and resolve billing discrepancies, invoice disputes, and revenue-related issues.
• Support User Acceptance Testing (UAT), system upgrades, and go-live activities for billing implementations.
• Assist in the integration of third-party applications, network elements, and service provisioning systems into the billing platform.
• Generate and automate operational, financial, and performance reports for Finance, Sales, Customer Care, and Technical teams.
• Provide technical support for data plan configuration, product setup, and billing policies.
• Maintain proper technical documentation, processes, and system records.

Required Qualifications

• Bachelor’s Degree in Electrical / Electronics Engineering, Computer Science, Systems Engineering, or related field.
• 3–6 years’ experience supporting Billing / BSS platforms within a telecommunications or ISP environment.
• Strong knowledge of billing architectures, service provisioning workflows, and revenue assurance processes.
• Experience analyzing transaction logs, system reports, and database records.
• SQL/database knowledge is an added advantage.
• Relevant certifications such as CCNA, MCSA, MCSE, or similar are a plus.

Key Competencies:

• Strong analytical and troubleshooting skills
• High attention to detail and data accuracy
• Ability to work with minimal supervision
• Effective collaboration across technical and commercial teams