Billing Support Engineer at Lorache Consulting Limited

Responsibilities

• Responsible for driving down the incidents, problem, trouble tickets, service request trends,
• Analysis of Events / Renewals/ Service/System in error, provide work around solutions
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Working experience on Rating, Billing, Invoicing,4G LTE, broadband services, FTH, WTTH.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform
• Functional Area: IT Software -Application Programming, Operations & Maintenance systems.

Requirements

• Candidates should possess a Bachelor's Degree / HND/ Master's Degree qualification
• Qualification: Graduate/Post Graduate configurations, Automations, Smal Development, backend fixes.
• Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE and VoLTE)
• Billing Support Engineer - Telecom Biling application support (Telecom BSS/OSS, KYC, Enterprise Technical specialist for resolving all complex & critical application issues/ chalenges faced by the team.
• Experience: minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend MySQL/ORACLEquery Billing Solutions, IT Applications)
• Role Category: Operations, Automation, Teecom Billing Domain.
• Expert in Operational criticality Iike Backup & restoration, Fraud handing, Revenue sensitive
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting.