Billing Officer at Cedarcrest Hospitals

Job Code: FL0005
Location: Victoria Island, Lagos

Job Description

• Reporting to the Finance Officer, the Billing Officer will be responsible for collecting and receiving cash from patients and clients of the hospital.
• The incumbent will be responsible for preparing invoices, updating patient, client billing records and preparing bill estimates.
• The activities of the Billing Officer includes; maintaining billing records, inputting billing data in the hospitals software system, uploading allocating and filing receipts, balancing billing records on a daily and monthly basis, and book keeping.
• The incumbent is also responsible for tracking money owed to us by patients and clients of the hospital.

Responsibilities

• Determines patient invoice by capturing services noted in patient chart; clarifying services with physicians.
• Receive payments through various methods (cash, online payments etc.) and check for the eligibility of HMO / Corporate patients.
• Responsible for preparing bill estimate.
• Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
• Provides billing information by collecting, analysing, and summarizing third-party billings, accounts pending, and late charges data and trends.
• Check the data input on final bills to ensure accuracy with CHL’s tariff or the tariff of Corporate/HMOs.
• Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement.
• Uploads bills and claim forms online.
• Issues invoice by entering service data; calculating charges; mailing invoices.
• Maintains patient and invoice files by entering and adjusting data.
• Manage account balances to discover outstanding debts or other inconsistencies
• Identifies responsible party by examining patient record.
• Issue customer account statements periodically or whenever necessary
• Send reminders for payments and contact patients when assigned.
• Update accounting records with new payments, balances, customer information etc.
• Answer questions and handle complaints from customers regarding bills.
• Report on activity to upper management.
• Performs other tasks as assigned.

Qualifications

• Bachelor’s Degree in Business, Finance, Healthcare, or related field.
• 2 years of experience as Billing Officer in a hospital or related field.
• Customer service experience is a bonus.
• Adheres to laws and confidentiality guidelines.
• Proficient in MS Office especially Excel; working knowledge on ODOO or MediPlus.
• Excellent Math Skills.
• Excellent interpersonal and communication skills.
• Ability to be polite and compassionate without lacking confidence.
• Sound negotiation and persuasion skills.
• Analytical and problem solving skills.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment.