Billing Executive at VDT Communications Ltd

Location: Ikoyi, Lagos
Responsibilities
The ideal candidate will be responsible for the following:

• Support the delivery of day to day billing operations of Bitflux / RSD in line with laid down procedures and best- practices.
• Identify, diagnose, report, and assist the RSD team in resolving incidents escalated.
• Ensure prompt resolution of all escalated incidences within agreed timelines
• Implementing and streamlining billing policies for RSD and the different Bitflux Partners –VDT, Net Access, Brainshare and E-Stream
• Assist in the implementation of Data Plans and Products in collaboration with the Retail Sales team
• Execute work programs and plans in line with agreed procedures and guidelines.
• Provide Support to Bitflux Departments and Units on issue / complaint resolution, Network related implementation and Report extraction
• Ensure timely communication of automated messages (email and sms) to subscribers on status of data, birthday, service quality (downtime) and other congratulatory messages
• Analysis of logs and transaction history for input towards resolution of all billing issues
• Responsible for ensuring customer satisfaction and the efficiency of data plan switch via self-care
• Ensure timely rollover of customer data as applicable
• Manage the FUP implementation process for subscribers
• Assist in implementing user acceptance testing and go-live of new billing implementation in conjunction with Management, sales and customer care.
• Provide support with the post implementation review of deployed billing solutions and hardware and ensure timely and effective resolution of integration and deployment issues.
• Provide support and supervision in the deployment and test of upgrade patches and manage relationships with Billing third party IT vendors and OEM.
• Assist in providing technical support in the deployment of third-Party hardware, software, applications and integration to the billing platform.
• Participate in the evaluation and selection of vendors for deployment of billing supplies.
• Support in Processing Request for Proposal/Request for Quotation for new billing accessories based on user requirements.
• Assist in carrying out timely surveys and competitive landscape survey about new products features, technology in the industry for the benefit of Bitflux subscribers.

Requirements

• The candidate must have a First Degree in Computer Science, Electrical Electronics Engineering or Computer Engineering.
• CCNA is an advantage.
• 5 - 8 years relevant work experience.

Salary
N180,000 - N250,000 monthly.