Billing Analyst at Equinix Nigeria

Job Summary

The Billing Analyst manages and resolves all aspects of billing and billing query resolution and works with marginal supervision

Responsibilities
Billing

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar
• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
• Processes manual EPS invoices and PWO quotes as requested
• Reviews Invoices and conducts variance analysis, with sign off required
• Coordinates monthly invoice run
• Assists in month end close related tasks

Project Management

• Participates on projects and ad hoc assignments as needed
• Researches and provides backup for external audit requests
• Performs month end close activities including transfer and recon of AR System and Process Efficiencies
• Implements and documents processes and procedures required by SOX
• Provides input into the on-going development and support of billing systems, processes, and policies

System Operational Support

• Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs
• Monitors CRM Queue and re-route unassigned correspondence per account assignment
• Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member
• Validates data against executed contracts

Reporting

• Produces and appropriately files reports and other data sources that are necessary for SOX controls
• Creates and distributes reporting for Management Customer Support
• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues
• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal

Qualifications

• Proven years in a Finance role preferred
• Bachelor's degree required