Bank Teller at Inguest Global Partners Limited

Job Description
Customer Service:

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals.
• Cross-sells MFB products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency reconciling transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Maintains customer confidence and protects MFB operations by keeping information confidential.

Banking Operations:

• Ability to demonstrate acumen for banking, transaction process, cash handling, customer service, operations, systems technology and communication while maintaining up to date knowledge on all products, services, technology and policies
• Conduct dozens of MFB’s routine transactions within time limits and established guidelines (cash cheques, accept deposits, process withdrawals etc.
• Obtain approval from Teller Team Lead or appropriate authority for amounts beyond own limit
• Monitor adequacy of cash -in -till while ensuring exposure is within approved insurance limit
• Register deposit transactions in the shadow register
• Complies with MFB operations and security procedures by participating in all dual-control functions;
• Make sales referrals, suggest alternate channels and cross-sell products and services
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Perform other duties as assigned by the Teller Team Lead (TTL)
• Ensure compliance with all internal controls and established policies and procedures

Qualifications and Skills

• Minimum of First Degree in any Discipline, with a special consideration of OND in any Discipline. Additional Qualification will be an added Advantage
• Minimum of 1year cognate experience
• Personal characteristics: Sense of Empathy, Attention to Detail, Positive Attitude, Integrity and Willingness to Learn
• Digitally Savvy.