Automation Analyst (Workflow Builder) at Strivo Labs

Job Summary

• We are seeking a detail-oriented and proactive Automation Analyst (Workflow Builder) to design, build, monitor, and maintain automated workflows that support daily business operations.
• The successful candidate will work closely with the Collections, Operations, and Customer Experience teams to improve operational efficiency, monitor workflow performance, and ensure business processes run smoothly.
• The ideal candidate should have hands-on experience with workflow automation tools, a good understanding of APIs and data formats, and strong documentation and problem-solving skills.

Key Responsibilities
Workflow Development and Maintenance:

• Build, configure, and maintain automated workflows using n8n or similar automation tools.
• Collaborate with the Collections, Operations, and Customer Experience teams to identify automation opportunities and improve existing processes.
• Test and validate workflows to ensure they function correctly and meet business requirements.
• Identify opportunities to reduce manual tasks, improve efficiency, and streamline operational processes.

Workflow Monitoring and Troubleshooting:

• Monitor automated workflows to identify failures, delays, and performance issues.
• Investigate and resolve workflow errors within agreed timelines, escalating complex issues when necessary.
• Ensure workflows operate reliably and consistently to support daily business activities.
• Maintain records of workflow incidents, resolutions, and recurring issues.

Documentation and Knowledge Management:

• Develop and maintain clear documentation for all workflows, including their purpose, configurations, dependencies, and troubleshooting procedures.
• Maintain an organised workflow knowledge base to ensure processes are properly documented and easy to maintain.
• Update technical documentation whenever workflows are modified or new automations are introduced.
• Ensure workflow documentation supports continuity and reduces dependence on individual team members.

Reporting and Governance:

• Prepare weekly governance reports covering workflow health, incidents, key performance indicators (KPIs), and service-level agreement (SLA) performance.
• Track workflow performance and identify recurring issues or areas requiring improvement.
• Maintain accurate records of automation activities, system performance, and incident resolution.
• Provide actionable insights and recommendations to improve workflow reliability and operational efficiency.

Business Requirements and Process Improvement:

• Engage with business teams to understand their operational needs and identify suitable automation solutions.
• Gather requirements and translate business processes into clear workflow specifications.
• Collaborate with the Automation Manager and relevant stakeholders to implement and improve automation initiatives.
• Support the testing and implementation of new workflows to ensure they align with business objectives.

Requirements

• Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• 1–3 years of experience in workflow automation, business operations, data analytics, or a related role.
• Hands-on experience with n8n, Zapier, Make, or similar workflow automation platforms.
• Basic understanding of REST APIs, JSON, and system integrations.
• Proficiency in spreadsheets for data tracking, reporting, and analysis.
• Basic knowledge of SQL and database queries.
• Strong documentation, written communication, and reporting skills.
• Good analytical and problem-solving abilities, with attention to detail.
• Ability to manage multiple tasks, troubleshoot issues, and work effectively with cross-functional teams.

Added Advantages:

• Basic knowledge of Python for scripting and automation.
• Experience working in fintech, lending, collections, or financial services operations.
• Familiarity with workflow monitoring, incident management, and SLA tracking.
• Experience documenting business processes and preparing operational performance reports.

Ideal Candidate:

• The ideal candidate is organised, analytical, and proactive, with a strong interest in workflow automation and process improvement. They should be comfortable working with business teams, troubleshooting workflow issues, maintaining accurate documentation, and ensuring automated processes remain reliable and efficient.