Auto Workshop Manager at StrongMas Auto Limited

Responsibilities

• Achieving all workshop KPI’s.
• Planning and controlling bookings for the workshop in conjunction with Front Office Managers (Customer Service).
• Ensuring that there are no comebacks/returns by conducting multi-point health checks and final quality control checks on completed jobs for thoroughness and quality service delivery.
• Ensuring that planned and current jobs are on the process control board without stoppage.
• Upon receipt of the customer’s agreement, issuing instructions to the workshop staffs for the performance.
• Approving/vetting parts requests to the SPU (Spare Part Unit) regarding planning and ordering functions for controlling parts availability.
• Performing quality control checks on all spare parts supplied by SPU (Spare Part Unit) making sure that the parts supplied are accurate and meets required standard for achieving quality jobs.
• Maintaining active follow-up system on all technicians with a view of ensuring prompt delivery of service to all customers.
• Ensuring that all technicians always keep the workshop clean and free from dirt.
• Ensuring that workshop technicians have all necessary protective clothes and adhere to all safety guidelines in the workshop.
• Keeping all workshop instruments, tools, diagnostic machines, and equipment’s in usable, safe, and accountable condition always.
• Improving workshop productivity and efficiency.
• Ensuring that all jobs or vehicles admitted into the workshop goes through an intensive quality control check process towards ensuring that vehicles are released to clients in satisfactory working conditions and preventing return jobs.
• Providing necessary feedback to the SPU (Spare Part Unit) regarding required stock of auto parts for all vehicles in the workshop.
• Vetting/approving job estimates and maintaining
• Instructing all technicians to carry out their assignments in accordance with FIFO (First-In First-Out) and Fix-It-Right methods after receiving customers’ approval.
• Recommending disciplinary measures to Management on personnel matters as touching the workshop technicians.
• Enforcing and maintaining a high-level of discipline and integrity in the workshop.
• Inspecting and assigning job cards to technicians and following up to ensure that jobs are fixed right to pass quality control checks.
• Assisting technicians with any difficult technical task they may face on the job.
• Ensuring all workshop staffs always maintain professional appearance and adhere to all workshop safety rules.
• Supporting technical training effort through one-on-one and group sessions.
• Generating and submitting daily/weekly & monthly workshop operation reports.
• Planning, promoting, and organizing training activities related to quality and reliability.
• Other tasks as assigned by Management.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 15-20 years experience.