Auto Repair Relationship Manager at Vonos Automotive

Key responsibilities

• Manage repair-shop relationships: Act as the main point of contact between the company and approved auto repairers.
• Develop the repair network: Identify, evaluate, onboard, and maintain relationships with reliable garages and repair centres.
• Monitor repair quality: Ensure repairs meet company, manufacturer, safety, and industry standards.
• Track turnaround times: Follow up on vehicles undergoing repairs and address delays or bottlenecks.
• Control costs: Review repair estimates, labour charges, parts costs, and invoices to ensure they are reasonable and within agreed terms.
• Negotiate with repairers: Discuss pricing, service agreements, discounts, warranties, and other commercial arrangements.
• Handle escalations: Resolve disputes involving repair quality, delays, costs, customers, or damaged vehicles.
• Coordinate stakeholders: Work with customers, mechanics, insurers, claims teams, assessors, parts suppliers, dealerships, and management.
• Monitor KPIs: Track metrics such as repair turnaround time, customer satisfaction, repair costs, repeat repairs, complaints, and quality performance.
• Conduct inspections/audits: Visit repair facilities to assess equipment, workmanship, processes, capacity, and compliance.
• Improve customer experience: Make sure customers receive clear updates and that their vehicles are returned in satisfactory condition.
• Prepare reports: Provide management with reports on repairer performance, costs, service levels, and areas requiring improvement.

Gender: Female