ATM Support Officer at Workforce Group

​​​​​​​ Job objective(s)

•  Officer provides support to Branches on daily reconciliation of ATM Till/Cash Balancing process by Branches 

 Duties & Responsibilities

• Timely and adequate response to ATM dispense errors
• Follow up with TSD Heads/ROSS on the prompt clearance of exceptions raised in the review.
• Provision of Training for ATM Custodians
• Monitor and regulate Offsite ATM deployment in order to reduce downtime and resource wastages
• ATM Replacement and on-site deployment
• Other task as may be assigned by the supervisor

Key Performance Indicators

• Availability of ATM to users on 24/7 basis
• Turn-around time on dispense request are met
• Cleanliness of ATM booths and Surroundings (friendly and inviting environment)
• Availability of Crisp Fresh Mint Notes

Minimum Education Qualifications 

• Minimum educational level – Bachelor’s Degree in social science or humanities or HND with a Master’s Degree

Previous Work Experience Requirements 

• Minimum requisite experience – 0 – 3 years working experience 

Key Competency List

•  Knowledge
• Must be ready to work for long hours.
• Good experience of developing management information and communications systems

 Skills/Competencies

• Good written and oral communication skills.
• Good interpersonal skills. 
• Excellent analytical and problem solving skills.
• Good negotiation skills