Associate, Process Auditor at Tetra Maritime

Role Overview

• We are seeking a rigorous, highly analytical, and detail-oriented Process Auditor to spearhead our internal process audit and compliance framework.
• In this role, you will independently assess, audit, and validate the execution of business processes created across our international branch offices and departments.
• You will serve as an objective quality gatekeeper—evaluating whether operational workflows adhere to established standards, identifying process leakage, control weaknesses, and compliance gaps, and delivering actionable intelligence to senior leadership.
• To succeed, you must possess deep expertise in business process management (BPM), risk assessment, operational auditing, and cross-functional governance.

Key Responsibilities
Independent Process Auditing & Evaluation:

•  Design and execute a structured, risk-based annual and monthly process audit schedule across all operating departments and international branch offices;
•  Conduct comprehensive desk reviews and on-site walkthroughs of core operational workflows to verify that processes are functioning as designed;
•  Assess process design quality, completeness, and clarity—evaluating embedded controls, handoff points, data flows, turnaround times, and dependencies;
•  Test operational compliance against documented standard operating procedures (SOPs), corporate governance policies, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). 2. Gap Analysis & Risk Identification
•  Systematically identify process bottlenecks, redundancies, manual workarounds, single points of failure, and control weaknesses;
•  Evaluate the financial, operational, and compliance risks associated with non-compliant or poorly designed processes;
•  Conduct root-cause analyses on recurring operational failures, exceptions, or audit discrepancies to uncover systemic vulnerabilities;
•  Formulate practical, risk-mitigated corrective action plans (CAPs) in collaboration with department heads. 3. Governance, Compliance, & Adoption Monitoring

Gap Analysis & Risk Identification:

•  Systematically identify process bottlenecks, redundancies, manual workarounds, single points of failure, and control weaknesses;
•  Evaluate the financial, operational, and compliance risks associated with non-compliant or poorly designed processes;
•  Conduct root-cause analyses on recurring operational failures, exceptions, or audit discrepancies to uncover systemic vulnerabilities;
•  Formulate practical, risk-mitigated corrective action plans (CAPs) in collaboration with department heads.

Governance, Compliance, & Adoption Monitoring:

•  Monitor departmental adherence to established process governance frameworks and accountability matrices (e.g., RACI charts);
•  Track active process usage, identifying rogue workflows or unauthorized deviations from the official process repository;
•  Administer governance assessments, evaluate departmental scoring metrics, and escalate highrisk compliance failures to executive leadership;
•  Verify the implementation and effectiveness of remedial actions previously assigned following past audit findings.

Documentation Quality Assurance & Standardisation:

•  Audit newly created or updated departmental process documentation to ensure strict adherence to corporate styling, mapping standards (e.g., BPMN notation), and structural integrity;
•  Challenge ambiguous instructions, missing inputs/outputs, or undefined ownership within process maps before formal sign-off;
•  Recommend improvements to the audit frameworks, assessment checklists, and evaluation methodologies used organisation-wide.

Reporting, Analytics, & Executive Advisory:

•  Maintain an exhaustive audit log, tracking open findings, risk ratings, resolution statuses, and audit coverage metrics;
•  Compile clear, objective, and executive-ready Process Audit Reports detailing findings, risk impacts, and prioritization matrices;
•  Develop executive dashboards highlighting departmental process health, compliance trends, and systemic risk indicators;
•  Present audit findings directly to management, providing data-driven insights to support operational governance and strategic decision-making. Key Deliverables & Success Metrics
•  Comprehensive Audit Reports: Detailed evaluations of departmental processes, highlighting risks, control failures, and non-compliance instances;
•  Process Risk & Gap Matrix: A dynamic register tracking operational vulnerabilities and the status of corrective actions;
•  Monthly Compliance & Adoption Scorecards: Objective metrics measuring departmental alignment with established SOPs;
•  Process Documentation Quality Assessments: Gatekeeper reviews clearing or rejecting new process submissions based on strict quality benchmarks;
•  Executive Dashboards: High-level summaries of organisational process health delivered to leadership.

Requirements

• Education: A university degree in any discipline from a recognized institution, with a strong foundation in analytical, technical, business, or operational fields;
•  Experience: Minimum of 4 to 6 years of professional experience in process auditing, internal audit, business process management (BPM), quality assurance, or operational risk management within a structured corporate environment;
•  Certifications (Preferred): Professional certifications such as Certified Internal Auditor (CIA), Six Sigma Green/Black Belt (CSSGB/CSSBB), Certified Business Process Professional (CBPP), or ISO 9001 Lead Auditor are highly advantageous. Core Competencies & Skills
•  Deep Analytical Proficiency: Exceptional ability to dissect complex operational workflows, spot anomalies, and trace root causes across multi-departmental operations;
•  Technical Knowledge: Advanced understanding of process mapping tools (e.g., Visio, Lucidchart, Bizagi), workflow logic, internal control frameworks (e.g., COSO), and risk assessment methodologies;
•  Tact & Diplomacy: Outstanding communication and interpersonal skills; able to deliver critical audit findings objectively, build consensus, and work constructively with department heads without causing friction;
•  Writing & Reporting Rigor: Superior technical writing skills capable of producing concise, unambiguous audit reports and executive summaries;  Discretion & Objectivity: Uncompromising integrity, independence of thought, and strict adherence to confidentiality when handling sensitive operational data.

Benefits

• This is a unique opportunity to be part of a high-impact team at the heart of the business.
• The role offers exposure to strategic decision-making and the potential for career progression within the organization.