Associate Nursing Officer - Lagos at Reliance HMO

Responsibilities
Patient assessment and care

• Welcome and prepare patients for consultations, treatments, or procedures
• Gather detailed patient health history and record it accurately
• Carry out basic physical checks, including vital signs such as temperature, blood pressure, and pulse
• Decide how urgently each patient needs care and inform the supervising nurse or doctor
• Assist with minor procedures and treatments as directed by medical staff
• Monitor patients after procedures and report any concerns immediately

Sample collection and handling

• Collect blood and other samples safely using correct techniques
• Label each sample clearly with patient details and test information
• Adjust collection methods to suit different patient groups, such as children or elderly patients
• Package and store samples properly to avoid mix-ups or damage
• Deliver all samples to the laboratory promptly and confirm that none are missing
• Keep the work area clean, organized, and well-supplied at all times

Health education and counselling

• Explain treatment plans, test procedures, and next steps in simple, clear language
• Answer patients' questions about their care or the collection process
• Provide extra information when needed and ensure patients understand what to expect
• Educate patients on healthy lifestyle habits such as nutrition, exercise, and stress management
• Offer kind, supportive, and non-judgmental counselling to encourage healthy choices

Documentation and medical records

• Record patient assessments, procedures, and sample details accurately in the electronic health record (EHR) system
• Keep all data up to date and maintain patient confidentiality
• Generate reports and summaries as required for quality reviews or clinical meetings

Patient advocacy and safety

• Treat every patient with respect, empathy, and professionalism
• Help patients understand their rights, treatment plans, and test results when shared
• Follow all infection control, safety, and waste disposal procedures
• Ensure all tools, equipment, and supplies are ready for safe use before starting any procedure

Teamwork and collaboration

• Work closely with doctors, nurses, laboratory staff, and pharmacists to deliver coordinated care
• Communicate clearly with team members to avoid delays or errors
• Participate in daily team meetings and share feedback on how to improve care and workflow

Continuous learning and improvement

• Take part in training sessions to strengthen clinical and communication skills
• Identify areas for process improvement and share ideas with the clinical team
• Support a culture of safety, respect, and learning within the clinic

Requirements
Required:

• Minimum of Ordinary National Diploma (OND) in Nursing, Degree in Nursing, and Registered Nurse and/or Midwife with a valid license to practice
• 0 - 1 year of work experience
• Reside within a 10km radius of the clinic

Nice to Have:

• Ability to counsel patients and provide health advice in more than one local or regional language
• Familiarity with electronic medical records (EMR) or digital charting systems
• Comfortable using basic technology, including laptops, tablets, and Microsoft Office software
• Phlebotomy skills for sample collection and handling
• Ability to work a 12-hour shift within a clinic setting