Associate Manager, Business Analysis at eHealth Systems Africa

Purpose of the Position 

• The Software Engineering Department at eHealth Africa designs and maintains digital health solutions that strengthen healthcare systems across Africa. We develop innovative platforms such as eHA Care, LoMIS, and PlanField, and collaborate with partners to optimize tools like EMID and VaxTrac.
• Our diverse team—software developers, QA, UI/UX, DevOps, and AI engineers—builds secure, scalable systems tailored to public health needs. We prioritize real-world impact, user-centric design, and integration with health programs.
• The department also contributes to local tech talent development through the eHA Academy and provides career growth opportunities within a supportive, innovative environment.
• The Associate Manager, Business Analysis supports the strategic growth of eHealth Africa by bridging business needs with technical solutions.
• Positioned between operational delivery and strategic planning, the role ensures that systems, processes, and solutions are aligned with organizational priorities. S/he provides advanced oversight of business analysis activities, leading requirement gathering, systems evaluation, and stakeholder engagement, while mentoring business analysts to strengthen organizational capabilities.

What you’ll do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Manage and coordinate business analysis efforts across multiple projects and departments, ensuring alignment with strategic goals and efficient resource utilization.
• Lead the development and enhancement of requirements, process models, and documentation, translating business needs into actionable, value-driven solutions.
• Establish and uphold standards for analysis practices, including stakeholder engagement, change control, and documentation quality.
• Conduct data-driven assessments of systems and processes to identify opportunities for operational improvement and innovation.
• Collaborate with diverse stakeholders like leadership, product owners, technical teams, and end-users to gather, validate, and prioritize business requirements.
• Provide mentorship and guidance to business analysts, cultivating best practices and supporting individual and team development.
• Act as a communication bridge between technical and non-technical teams, promoting shared understanding of project scope, deliverables, and timelines.
• Maintain productive relationships with vendors, partners, and service providers, fostering collaboration in solution design and delivery.
• Deliver high-quality business analysis outputs, including process maps, business cases, requirements documents, and functional specifications.
• Generate timely insights, reports, and recommendations that inform decision-making and drive continuous improvement initiatives.
• Ensure full traceability of requirements throughout the project lifecycle, from initiation to testing, deployment, and sign-off.
• Evaluate existing systems and recommend optimization strategies, targeting cost efficiency, operational effectiveness, and user satisfaction.
• Support Org-wide planning and strategy development through analysis of operational data, trends, and performance metrics.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Information Systems, Public Health Informatics, or a related field. Master’s degree preferred
• Minimum of 6 years of progressive experience in business analysis, digital product, systems setting or supervisory role, preferably within the NGO or development sector.
• Proven ability to manage complex, multi-stakeholder analysis initiatives in dynamic environments.
• Familiarity with modeling tools (e.g., BPMN, UML), wireframing platforms (e.g., Balsamiq, Figma), and Agile tools (e.g., Jira, Confluence).

Who you are:
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Analytical Thinker – Translates complex business needs into clear, actionable, and scalable solutions that support strategic growth.
• Data-Driven Analyst – Provides data-driven recommendations that empower leadership and product teams to make strategic, evidence-based decisions.
• Process Optimizer – Sets and upholds high standards for business analysis frameworks, ensuring consistency and quality across all deliverables.
• Strategic Partner – Works closely with leadership and cross-functional teams to ensure initiatives align with business priorities and deliver long-term value.
• Result Oriented – Committed to generating data-informed solutions that drive measurable business impact and operational efficiency.