Associate, IT Operations at NewGlobe

About the Role

• The Associate, Information Technology role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions.
• Additionally, this hands-on role will include responsibility for ensuring the security and integrity of IT operations and systems.
• The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

What You Will Do

• Provide first point of IT Support contact for all staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals. 
• Deploy computers and associated peripherals including new installations and redeployment of existing equipment. 
• Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors. 
• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures. 
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system. 
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required. 
• Log all incidents and service requests in the designated service desk system, where necessary log on behalf of the staff. 
• Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency. 
• Ensure system and data security is maintained at a high standard, ensuring the integrity of the company’s network is not compromised. 
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner. 
• Work with colleagues to monitor performance of company’s systems, ensuring that issues are appropriately escalated and resolved. 
• Provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department. 
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner. 
• Provide at all times a professional, courteous and rapid response to individual users. 

What You Should Have

• A Degree from a recognized university with top marks in Computer Science or a related discipline
• Excellent technical knowledge of PC/Mac hardware 
• Working technical knowledge of current protocols, operating systems and standards • Software and hardware troubleshooting 
• Windows desktop (7/8+) experience 
• Microsoft Office 2010/2013+ support 
• Active Directory administration 
• TCP/IP Experience working and training on a variety of IT subjects and applications 
• Excellent Writing and oral communication skills 
• Experience with gathering and analysing data in spreadsheets.
• Good research skills, including ability to identify and propose solutions to issues/crisis 
• Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations 
• Experience working within a fast-paced environment 

Desirable:

• Experience with admin of Microsoft systems such as Exchange, Navision, IIS, or SharePoint. 
• Routers, switches and firewall experience 
• Experience with Mobile Device Management Software eg Microsoft Intune, SureMDM, Hexnode, etc