Assistant Practice and Quality Assurance Manager at EHA Clinics

The Assistant Practice and QA manager is responsible for coordinating and overseeing daily administrative and clinical activities of the clinic and clinical team members to ensure compassionate, effective, and efficient delivery of high-quality clinical care for patients. S/he is responsible for the supervision of all employed clinical support staff. Serve as the primary leadership communication link between the teams and departments throughout the organization. S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement. In addition, as an Assistant QA manager, s/he will manage and implement quality management and quality improvement programs to ensure high-quality patient experience while achieving departmental and organizational goals.

What you’ll do 

The Assistant Practice and QA manager will support EHA Clinics department predominantly to:

• Implement organizational policies, procedures, and standards of work.
• Organize and assign duties and tasks to clinical team members.
• Monitor the daily performance of clinical team members to ensure duties are completed accurately, efficiently, and timely. 
• Collaborate with Human Resources on Employee relations activities.
• Provide input on the budget process and monitor the approved yearly practice budget.
• Evaluate and resolve team activities, needs, and problems on a daily or as-needed basis. 
• Provide appropriate and timely communication with staff and providers.
• Oversee, facilitate and ensure staff education and adherence to regulatory requirements.
• Work to establish a high level of patient flow and manage wait times.
• Resolve complaints in a diplomatic and timely manner -- Identify and recommend solutions to the clinical team member and office issues or problems.
• Ensure high-quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
• Oversee staff schedules to achieve maximum productivity and adequate staffing level of the team(s).
• Conduct periodic staff meetings with clinical team members.
• Evaluate the performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days, and annually as needed.
• Effectively present data and information to the Management team and CEO on a monthly basis. 
• Oversee facility cleanliness, working with facilities on maintenance and safety issues.
• Maintain adequate clinical supplies. Ensure supply purchases are cost-efficient and within the budget. Review supply receipts in conjunction with the CEO. 
• Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.
• Perform other related duties as assigned.
• Provide mentorship to clinical staff
• Periodic evaluation, identification of training needs and solutions to clinical staff
• Oversee all aspects of quality assurance including establishing metrics, applying best practices, and developing new tools and processes to ensure quality goals are met.
• Implement process improvement measures related to clinical quality and standards of service.
• Evaluate clinical practices within the different departments to help maximize efficiency and optimize patient care. 
• Conduct regular quality audits including chart audits and random facility audits. 
• Foster a quality-focused environment for staff and patients  
• Communicate performance standards and expectations to all clinic staff 
• Ensure all care-related quality monitoring audits and satisfaction surveys are completed and recorded according to audit schedules  
• Develop, implement and document appropriate corrective actions in areas that are not fully compliant with professional standards  
• Identify real or potential quality problems and possible solutions 
• Participate in practice accreditation activities.

Professional Development

EHA Clinics requires all staff to keep their knowledge and skills up to date

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.

• Degree In Medicine - Minimum qualification of Bachelor of Medicine and Bachelor Surgery in any Global, National, or State recognized University is desirable.
• Minimum of 3  years of experience in healthcare or a closely related field 
• Knowledge of medical terminology
• Knowledge of medical office safety, infection control policies, and regulations
• Clinical competence in the area of practice  
• Previous experience in a similar role is an added advantage 

Key Skills and Attributes

• Strong Computer Proficiency
• Working Under Pressure
• Humane and Empathetic
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail
• Improvement Focus
• Ability to explain complex information in simple terms
• Change Management and Project Management skills
• Good communication and interpersonal skills. 
• Knowledge of medical terminology
• Knowledge of medical office safety, infection control policies, and regulations
• Ability to work successfully in a team environment
• Clinical competence in the area of practice  
• Knowledge of and passion for primary healthcare  
• Self-motivated, highly productive and positive attitude
• Organization skills and ability to multi-task various responsibilities
• Demonstrate leadership skills
• Excellent communication skills and a demonstrated ability to manage a team of professionals