Assistant Operations Manager – Manned Guarding at Proten

Job Summary

• Our client is seeking an experienced Assistant Operations Manager – Manned Guardingto oversee security service delivery across assigned locations.
• The role will focus onoperational excellence, client management, risk and incident management, team leadership, compliance, and business growth.

Key Responsibilities

• Oversee daily manned guarding operations, deployments, site supervision, and service delivery.
• Ensure compliance with SOPs, post orders, company policies, service standards, and ISO requirements.
• Manage client relationships, resolve complaints, and provide security advisory support.
• Conductsecurity risk and threat assessmentsand recommend mitigation measures.
• Lead incident investigations, emergency response, and corrective actions.
• Supervise Operations Coordinators, Patrol Supervisors, Contract Managers, and security operatives.
• Monitor team performance, discipline, training, induction, and staff development.
• Prepare operational reports and monitor service performance across assigned locations.
• Support Sales withpre-sales security assessments, proposals, and technical requirements.
• Contribute tonew client acquisition, contract growth, client retention, and revenue targets.
• Identify opportunities to improve operational efficiency and service quality.

Requirements & Qualifications

• Bachelor's Degree/HND inSecurity Management, Criminology, Business Administration, Management, or a related field.
• 5–8 years' experiencein security operations, preferably within manned guarding/physical security.
• 2–3 years in a supervisory or management role.
• Proven experience managingsecurity teams across multiple sites.
• Strong knowledge ofguarding operations, security risk assessment, incident management, and emergency response.
• Experience in client relationship and contract management.
• Ability to develop and implementSOPs, post orders, and operational procedures.
• Good understanding of security compliance and ISO standards.
• Strong reporting, communication, leadership, and problem-solving skills.
• Experience supportingbusiness development/pre-sales activitiesis an advantage.
• Relevant professional security certifications are an added advantage.

Key Competencies:

• Manned Guarding | Security Operations | Risk Assessment | Incident Management | Client Management | Team Leadership | Contract Management | Compliance | Business Development | Operational Reporting